[READ FIRST] Outage Communication Rules

[Admin]

Before posting, check if you’re actually affected:

You ARE affected:

• Same error message + you’re in affected group → Post here
• Same error + different group → Ask for verification in outage topic
• Different error + affected group → Ask for verification in outage topic

You are NOT affected:

• Different error + different group → Hosting Support
• Check KB and search forum first

Helpful posts:

• Ask for site/account verification if unsure
• New relevant questions not already answered
• Specific details when staff request them
• Always include your website URL

Unhelpful posts (will be removed):

• “Me too” / “Same issue”
• “When will this be fixed?”
• “Please fix ASAP”

Rules:

• Keep all discussion in the outage topic
• Don’t email support or create duplicate topics
• Read existing posts before asking questions