[READ FIRST] Outage Communication Rules

System Issues
1

Before posting, check if you’re actually affected:

You ARE affected:

  • Same error message + you’re in affected group → Post here
  • Same error + different group → Ask for verification in outage topic
  • Different error + affected group → Ask for verification in outage topic

You are NOT affected:

  • Different error + different group → Hosting Support
  • Check KB and search forum first

Helpful posts:

  • Ask for site/account verification if unsure
  • New relevant questions not already answered
  • Specific details when staff request them
  • Always include your website URL

Unhelpful posts (will be removed):

  • “Me too” / “Same issue”
  • “When will this be fixed?”
  • “Please fix ASAP”

Rules:

  • Keep all discussion in the outage topic
  • Don’t email support or create duplicate topics
  • Read existing posts before asking questions
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