Free SSL Certificates stuck in Pending state
We are currently experiencing issues with issuing free SSL certificates. An issue occurred that has resulted in SSL certificate orders from Let’s Encrypt, Google Trust and ZeroSSL not being processed anymore.
We are currently working to resolve this. However, due to certificate issuance limits from the certificate providers, it may take a while for all orders to be processed.
In the mean time, please do not submit additional SSL orders. Orders will be issued on a first-come, first-served basis. So if you already have an active order, please wait for it to be issued.
Which components are affected by this issue
Free SSL certificates provided by Let’s Encrypt, Google Trust and ZeroSSL.
What issues may you see
SSL orders that will be stuck in the “Pending” state.
When will this issue be resolved
The underlying issue appears to have been fixed. However, it will take a long time for the accrued backlog of SSL orders to be processed. We estimate it to be around 24 hours.
What can you do to fix this
At this time, there are no known workarounds.
In the mean time, please do not submit additional SSL orders. Orders will be issued on a first-come, first-served basis. So if you already have an active order, please wait for it to be issued.
We are aware of the issue and are doing our best to get this resolved as soon as possible.
I completely understand that this may cause confusion and you will have additional questions. I am happy to provide any information I have to help you.
However, to keep the contents of this topic clean, clear and concise, I ask that you carefully read the Outage Communication Rules before posting.
In a nutshell:
- Please keep the posts about the outage in this topic, and all posts not about this outage outside of this topic.
- Please post relevant questions only that have not been answered yet. It may be compelling to ask obvious questions like “when will this be fixed”, but basic information like that will be put in this message as soon as we know it.
- Please carefully check the known symptoms and affected components.
- If you are on the affected components, you are almost certainly affected by the outage. If so, please refrain from simply stating you are affected, it does not help get your service back up faster.
- If you are not on the affected components but do experience all of the symptoms, please say so below so we can check if our list is incomplete.
- If you do not experience all listed issues and are not on the components that are known to be affected, the issue you are experiencing is most likely not related to this outage. If so, please create a new topic in the Hosting Support category and describe the issue there.
- If you say you are affected by the outage, please always include your website URL. I can’t check if you are affected by the outage if you don’t say which of your websites is affected.
Posts that do not follow these rules may be deleted without warning. This is to help ensure that all the relevant information is easily available to everyone reading this topic.