SSL Outage on some free subdomains

System Issues
1

SSL Outage on some free subdomains

Starting around midday July 22nd (UTC), some free subdomains began to experience issues with their installed SSL certificates.

Which components are affected by this issue

  • Free subdomains

What issues may you see

  • SSL Error
  • Unable to establish a secure connection to the server

When will this issue be resolved

We are doing our best to get these issues resolved as soon as possible. Unfortunately, we don’t have enough details to tell how soon that will be.

What can you do to fix this

You may continue to access your website over HTTP, however this is not recommended. Do not enter passwords or anything that may be considered sensitive information over HTTP.

We are aware of the issue and are doing our best to get this resolved as soon as possible.

We completely understand that this may cause confusion and you will have additional questions. We are happy to provide any information we have to help you.

However, to keep the contents of this topic clean, clear and concise, we ask that you carefully read the Outage Communication Rules before posting.

In a nutshell:

  • Please keep the posts about the outage in this topic, and all posts not about this outage outside of this topic.
  • Please post relevant questions only that have not been answered yet. It may be compelling to ask obvious questions like “when will this be fixed”, but basic information like that will be put in this message as soon as we know it.
  • Please carefully check the known symptoms and affected components.
    • If you are on the affected components, you are almost certainly affected by the outage. If so, please refrain from simply stating you are affected, it does not help get your service back up faster.
    • If you are not on the affected components but do experience all of the symptoms, please say so below so we can check if our list is incomplete.
    • If you do not experience all listed issues and are not on the components that are known to be affected, the issue you are experiencing is most likely not related to this outage. If so, please create a new topic in the Hosting Support category and describe the issue there.
  • Please do not post your free subdomain and state that it is not working over HTTPS. Such posts will be flagged and removed without warning.

Posts that do not follow these rules may be deleted without warning. This is to help ensure that all the relevant information is easily available to everyone reading this topic.

8 Likes
My subdomain is offline AGAIN
6

Sorry, html got deleted when I posted.
Try adding a redirect link from https to http in the head of your index file.
Set the time to zero.

7

Please don’t. Browsers may cache that change, then will display an insecure site when SSL is recovered. This is an especially bad idea if you have any sort of user input forms (username/email/password/credit card/etc).

Do not cheap out on security just so your website can be up for a bit more time.

8 Likes
8

I understand. Is there a way to stop browsers from caching that change? My users are not, on the whole, very computer-savvy people. If they can’t find the site on their first try, they won’t all try again. And it’s the second time this happens in a month, the first time we were collateral damage of a DOS attack against a nearby site.

9

There is, yes, but it would cause higher hits and resource usage which may cause your website to be suspended. I would recommend waiting this one out.

Alternatively you could buy a custom domain and setup a redirect to there, custom domains are not affected by this as you can generate a free one for the domain in the client area.

7 Likes
10

Thank you again, Greenreader9. You were right about waiting, https connexions to my site are functionning again. I hope your turn comes soon :slight_smile:

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