Control Panel and FTP Down

System Issues
1

Current Status:

The free hosting control panel and FTP servers appear to have gone offline. This means that all website administration tasks that rely on the control panel (Including the automatic installation of SSL certificates), are currently unavailable.

Control Panel and FTP Down

The free hosting control panel and FTP server appear to have gone offline. This means that all website administration tasks that rely on the control panel (Including the automatic installation of SSL certificates), are currently unavailable.

Which components are affected by this issue

  • The control panel at cpanel.epizy.com
  • External FTP connections to ftp.epizy.com, ftpupload.net and 185.27.134.11:21
  • FTP connections on filemanager.ai

What issues may you see

In FileZilla (FTP):

Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

In the browser (Control Panel):

This site can’t be reached

When will this issue be resolved

We are doing our best to get these issues resolved as soon as possible. Unfortunately, we don’t have enough details to tell how soon that will be. Please don’t reply to this topic asking for an ETA, we will update this post as soon as we have more information.

What can you do to fix this

For the Online File Manager / FTP:

  • There is no known workaround at this time

For the Control Panel:

  • There is no known workaround at this time (Although you can try an alternate panel like cpanel.rf.gd)

Timeline

  • 17 Feb 23:45 UTC: Control Panel went down
  • 18 Feb 00:34 UTC: External FTP connections went down
  • 18 Feb 00:49 UTC: Online File Manager Down
  • 18 Feb 00:53 UTC: PHPMyAdmin Down
  • 18 Feb 00:58 UTC: Softaculous Down
  • 18 Feb 01:05 UTC: FTP Access restored
  • 18 Feb 01:11 UTC: FTP Down
  • 18 Feb 01:20 UTC: Online File Manager Up
  • 18 Feb 01:23 UTC: PHPMyAdmin Up
  • 18 Feb 01:29 UTC: Softaculous Up
  • 18 Feb 01:32 UTC: Softaculous Down
  • 18 Feb 16:00 UTC: Control Panel Back Up
  • 18 Feb 18:00 UTC: Softaculous Back Up
  • 22 Feb 01:51 UTC: Some services back down again

Control panel is down
Softaculous is working

FTP is down
The online file manager is down
PHPMyAdmin is working

Updates

  • 18 Feb 00:53 UTC: The online file manager has gone down. At this time, there are no alternatives to managing your website’s files, databases, or management features. Free hosting websites do not seem to be affected. We believe that files and databases are safe, just not assessable. Please continue to follow this topic for updated information.

  • 18 Feb 01:11 UTC: FTP access has been restored! The online file manager is still down, so please use a desktop FTP client like FileZilla to manage your websites files.

We are aware of the issue and are doing our best to get this resolved as soon as possible.

I completely understand that this may cause confusion and you will have additional questions. I am happy to provide any information I have to help you.

However, to keep the contents of this topic clean, clear and concise, I ask that you carefully read the Outage Communication Rules before posting.

In a nutshell:

  • Please keep the posts about the outage in this topic, and all posts not about this outage outside of this topic.
  • Please post relevant questions only that have not been answered yet. It may be compelling to ask obvious questions like “when will this be fixed”, but basic information like that will be put in this message as soon as we know it.
  • Please carefully check the known symptoms and affected components.
    • If you are on the affected components, you are almost certainly affected by the outage. If so, please refrain from simply stating you are affected, it does not help get your service back up faster.
    • If you are not on the affected components but do experience all of the symptoms, please say so below so we can check if our list is incomplete.
    • If you do not experience all listed issues and are not on the components that are known to be affected, the issue you are experiencing is most likely not related to this outage. If so, please create a new topic in the Hosting Support category and describe the issue there.
  • If you say you are affected by the outage, please always include your website URL. I can’t check if you are affected by the outage if you don’t say which of your websites is affected.

Posts that do not follow these rules may be deleted without warning. This is to help ensure that all the relevant information is easily available to everyone reading this topic.

8 Likes
4

File manager is up

1 Like
5

Control panel went back up again, thank you.

6

Yes, it’s working. :grinning:

7

according to ist cpanel and ftp went down at 05:30am and now it’s 08:41pm and still it not working…please do something because I have to configure many thing on my website…it’s not yet complete…i am very tensed…i don’t know what to do now…please do something.

8

For me, the systems are working well just try to re-login.

13

ah, good. I was actually using it today and didn’t realize something was down until i tried to use the app installer. CP was working though.

14

im not sure, I think its off and on currently. I was able to use Filemanager and CP but not the app installer. Im not sure currently but some functions may be online again

15

It looks like services and going up and down randomly.

The timeline of the original post is not being consistently updated as the outages keep changing.

Apologies for any inconvenience this may cause, we are working to fix it.

6 Likes
19

It seems that the control panel is back up for now, but Softaculous is still offline.

So things are looking better, but it’s not resolved yet.

And with outages like these, it often takes some time for the services to be completely back up and stable again. So I would like to give it some time before concluding that it’s fully resolved.

6 Likes
21

okay…we are expecting it to be back by tommorrow but can you please the cause of ths outage technically…i am curious to know

22

Control Panel still not accessible plz make check that again

– Control Panel is offiline

23

Just use http://panel.byethost.com (i don’t know why this works, but it works)

25

OK, I celebrated a little bit too soon.

The control panel has been fixed around 16:00 UTC. However, as part of the fix, the control panel is now available on a different IP address, and the old IP address will remain down.

As we probably all know, it can take some time for the regular control panel URL to start working for everyone due to DNS caching. Fortunately, you can work around it by using a different control panel URL, such as https://cpanel.rf.gd/.

Softaculous was also fixed around 18:00 UTC.

5 Likes
26

damn, imaging waking up and founding that your hosting business control panel wont work, and a lot of people are using your service! really a hard situation tho

28

hi, any info?
everything seems to be down. even with filezilla I cant connect to ftp

29

I was planning to try this hosting service. Initially, I thought I was the only one experiencing issues, but it appears that there is a problem with the host.

30

cpanel is actually up now

31

FTP service is down.

Which components are affected by this issue

  • FTP connections on filemanager.ai
32

file manager is still down and i cannot access via ftp compliments of filezilla

1:03a ET

what gives?