With the information shared so far, the issues appear to exist on these hosting volumes/IP addresses:
Hosting Volume vol17_1 / Website IP 185.27.134.33.
Hosting Volume vol18_1 / Website IP 185.27.134.55.
Hosting Volume vol18_2 / Website IP 185.27.134.57.
What issues may you see
If your website is on one of these IP addresses, you may see the following errors:
502 Bad Gateway
421 Home directory not available
The file manager showing a login form / “Error! FTP authentication failed.”
When will this issue be resolved
We are doing our best to get these issues resolved as soon as possible. Unfortunately, we don’t have enough details to tell how soon that will be.
What can you do to fix this
Unfortunately, there is nothing that can be done from your side to speed the process up. Please wait for the issue to be resolved.
We are aware of the issue and are doing our best to get this resolved as soon as possible.
I completely understand that this may cause confusion and you will have additional questions. I am happy to provide any information I have to help you.
However, to keep the contents of this topic clean, clear and concise, I ask that you carefully read the Outage Communication Rules before posting.
In a nutshell:
Please keep the posts about the outage in this topic, and all posts not about this outage outside of this topic.
Please post relevant questions only that have not been answered yet. It may be compelling to ask obvious questions like “when will this be fixed”, but basic information like that will be put in this message as soon as we know it.
Please carefully check the known symptoms and affected components.
If you are on the affected components, you are almost certainly affected by the outage. If so, please refrain from simply stating you are affected, it does not help get your service back up faster.
If you are not on the affected components but do experience all of the symptoms, please say so below so we can check if our list is incomplete.
If you do not experience all listed issues and are not on the components that are known to be affected, the issue you are experiencing is most likely not related to this outage. If so, please create a new topic in the Hosting Support category and describe the issue there.
If you say you are affected by the outage, please always include your website URL. I can’t check if you are affected by the outage if you don’t say which of your websites is affected.
Posts that do not follow these rules may be deleted without warning. This is to help ensure that all the relevant information is easily available to everyone reading this topic.
System Issues
This is my first time using the platform and even after reading the documentation about FTP provided by it, I can’t connect to it through FileZilla following screens.
As this issue is widespread, I have moved the discussion to this outage topic. Please make sure to follow the outage communication rules outlined in the beginning of this post; in short:
Only post here if you actually have something to add. Saying things like “I have the same issue” or asking things like “when will this be fixed” don’t add anything. We all have that question. Additional information about the situation will be shared here, and added to the first post of the topic, as soon as an update is available.
Please do not share your website’s URL or screenshots if you are on the IP addresses mentioned; share it only if you’re facing the same issue on an address we haven’t included yet.
This is not the place for social chats. This is a topic for information about a specific outage, not for memes, site commentary, coding support or general help. Please put support questions in Hosting Support and everything else in Informal.
Posts in violation will be deleted without warning. They will also be flagged, which negatively affects your forum trust level, which restricts your ability to engage in this forum.
Please help keep this topic clean for everyone. Thank you.
In any case, since your website was down because it is on one of the IPs affected, there’s nothing you could have done but wait. Saying “please fix” doesn’t help, as outlined above, and sharing it didn’t add additional information:
my site is https://www.neofuteboldigital.cf, I simply started these days anxiously waiting for a solution. Only php pages were affected and FTP had a login error.
