Softaculous WordPress: The INFO.XML file could not be found

Softaculous WordPress: The INFO.XML file could not be found

Since some time this morning, it’s not possible to install or manage WordPress through Softaculous.

Which components are affected by this issue

The WordPress package in Softaculous. Other scripts in Softaculous may be affected too, but so far we have only received reports about WordPress.

What issues may you see

When trying to view or install WordPress in Softaculous, you may see the error:

The INFO.XML file could not be found! Please report this to the server administrator.

When will this issue be resolved

We are doing our best to get these issues resolved as soon as possible. Unfortunately, we don’t have enough details to tell how soon that will be.

What can you do to fix this

You can install, manage, upgrade or remove WordPress without Softaculous.

We are aware of the issue and are doing our best to get this resolved as soon as possible.

We completely understand that this may cause confusion and you will have additional questions. We are happy to provide any information we have to help you.

However, to keep the contents of this topic clean, clear and concise, we ask that you carefully read the Outage Communication Rules before posting.

In a nutshell:

  • Please keep the posts about the outage in this topic, and all posts not about this outage outside of this topic.
  • Please post relevant questions only that have not been answered yet. It may be compelling to ask obvious questions like “when will this be fixed”, but basic information like that will be put in this message as soon as we know it.
  • Please carefully check the known symptoms and affected components.
    • If you are on the affected components, you are almost certainly affected by the outage. If so, please refrain from simply stating you are affected, it does not help get your service back up faster.
    • If you are not on the affected components but do experience all of the symptoms, please say so below so we can check if our list is incomplete.
    • If you do not experience all listed issues and are not on the components that are known to be affected, the issue you are experiencing is most likely not related to this outage. If so, please create a new topic in the Hosting Support category and describe the issue there.
  • If you say you are affected by the outage, please always include your website URL. I can’t check if you are affected by the outage if you don’t say which of your websites is affected.

Posts that do not follow these rules may be deleted without warning. This is to help ensure that all the relevant information is easily available to everyone reading this topic.


Looks like it was already resolved, WordPress Manager can open normally, and WordPress is also installable.


Yes, the issue has been resolved around 11:00 UTC. Softaculous should be fully operational again!


This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.

Issue is back

Has this been resolved yet?

Yes, My website is down. Can you fix it Infinity?

1 Like

I don’t know. Does WordPress in Softaculous works now? If it works, then it was resolved. If it doesn’t work, then it was not resolved.

Maybe. But please start by posting in a relevant topic, or creating a new topic, and describing the issue you have in detail.

If you’ve read the original post, you should know that this issue is NOT about websites being down. So you know it’s probably unrelated to this issue.


It appears that the issue above has reappeared earlier today. I have informed iFastNet about this. Issues like this are usually resolved fairly quickly, but it may take a few hours at worst.


The issue should be fixed now! Managing WordPress from Softaculous appears to be working again.