Multiple IP’s Down
First reported 2/1/2022 at 7:45 GST, multiple IP address have gone down, and are unreachable.
Which components are affected by this issue
Websites hosted on the following IP’s are affected. You can view what IP your website is on in the client area.
185.27.134.148
185.27.134.147
185.27.134.146
185.27.134.145
185.27.134.107
185.27.134.106
185.27.134.105
185.27.134.104
What issues may you see
- Endless loading
- “Site cannot be reached” message
- “The connection has timed out” message
When will this issue be resolved
We are doing our best to get these issues resolved as soon as possible. Unfortunately, we don’t have enough details to tell how soon that will be. This post will be updated with the most up-to-date information.
What can you do to fix this
If you really want your website back online, you can backup your website and create a new hosting account. Note that if you do this, it may take 72 hours due to DNS propagation before your site works again.
At this time, it is recommended that you wait out the outage.
Timeline
February 1st:
- 3:45pm GMT - First IP reported as unavailable
- 3:45pm-6:45pm GMT - Additional IPs reported as unavailable
- 10:45pm GMT - IP outage confirmed
February 2nd:
- 2:30pm GMT - All IPs back online
We are aware of the issue and are doing our best to get this resolved as soon as possible.
We completely understand that this may cause confusion and you will have additional questions. We am happy to provide any information that we have to help you. We will also keep this post (Specifically the “Timeline” section) updated with the most up-to-date information.
However, to keep the contents of this topic clean, clear and concise, we ask that you carefully read the Outage Communication Rules before posting.
In a nutshell:
- Please keep the posts about the outage in this topic, and all posts not about this outage outside of this topic.
- Please post relevant questions only that have not been answered yet. It may be compelling to ask obvious questions like “when will this be fixed”, but basic information like that will be put in this message as soon as we know it.
- Please carefully check the known symptoms and affected components.
- If you are on the affected components, you are almost certainly affected by the outage. If so, please refrain from simply stating you are affected, it does not help get your service back up faster.
- If you are not on the affected components but do experience all of the symptoms, please say so below so we can check if our list is incomplete.
- If you do not experience all listed issues and are not on the components that are known to be affected, the issue you are experiencing is most likely not related to this outage. If so, please create a new topic in the Hosting Support category and describe the issue there.
- If you say you are affected by the outage, please always include your website URL. I can’t check if you are affected by the outage if you don’t say which of your websites is affected.
Posts that do not follow these rules may be deleted without warning. This is to help ensure that all the relevant information is easily available to everyone reading this topic.
Edit: All IPs are now working. If your website still is not, please try clearing your cache, then opening a new topic. Thanks for your patience!