Can't Access FTP

Same issue here

My website is hosted on - it was down for a while (I’m assuming due to the issue mentioned in Multiple IP's Down) and I lost access to FTP/File manager at the same time as the website outage.

I can see that the site is back up now, and the original forum post indicates that the outage has been fixed, but I still don’t have access to FTP/File manager

When i try to connect to using filezilla, it gives me the message:

Status: TLS connection established.
Command: USER epiz_30805852
Response: 331 User epiz_30805852 OK. Password required
Command: PASS ***************
Response: 421 Home directory not available - aborting
Error: Could not connect to server

I am also not able to load the file manager through cpanel.

As a result, I am not able to update/edit my website files. Please help!

My website URL is
My epiz username is epiz_30805852