Same issue here
My website is hosted on 185.27.134.104 - it was down for a while (I’m assuming due to the issue mentioned in Multiple IP's Down) and I lost access to FTP/File manager at the same time as the website outage.
I can see that the site is back up now, and the original forum post indicates that the outage has been fixed, but I still don’t have access to FTP/File manager
When i try to connect to ftp.epizy.com using filezilla, it gives me the message:
| Status: | TLS connection established. |
|---|---|
| Command: | USER epiz_30805852 |
| Response: | 331 User epiz_30805852 OK. Password required |
| Command: | PASS *************** |
| Response: | 421 Home directory not available - aborting |
| Error: | Could not connect to server |
I am also not able to load the file manager through cpanel.
As a result, I am not able to update/edit my website files. Please help!
My website URL is bingo-puzzle-challenge.epizy.com
My epiz username is epiz_30805852
thanks,
Ram