HTTP 500 Errors

HTTP 500 Errors

Some websites have started to return HTTP 500 errors without modifications being made

*If you are experiencing this error, please paste your domain name and account username below
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Which components are affected by this issue

  • Some client websites

What issues may you see

  • HTTP 500 Error
  • Redirected to the InfinityFree HTTP 500 error page

When will this issue be resolved

We are doing our best to get these issues resolved as soon as possible. Unfortunately, we don’t have enough details to tell how soon that will be.

What can you do to fix this

At this time, there are no known workarounds.


  • March 29/30 Issue reported

We are aware of the issue and are doing our best to get this resolved as soon as possible.

I completely understand that this may cause confusion and you will have additional questions. I am happy to provide any information I have to help you.

However, to keep the contents of this topic clean, clear and concise, I ask that you carefully read the Outage Communication Rules before posting.

In a nutshell:

  • Please keep the posts about the outage in this topic, and all posts not about this outage outside of this topic.
  • Please post relevant questions only that have not been answered yet. It may be compelling to ask obvious questions like “when will this be fixed”, but basic information like that will be put in this message as soon as we know it.
  • Please carefully check the known symptoms and affected components.
    • If you are on the affected components, you are almost certainly affected by the outage. If so, please refrain from simply stating you are affected, it does not help get your service back up faster.
    • If you are not on the affected components but do experience all of the symptoms, please say so below so we can check if our list is incomplete.
    • If you do not experience all listed issues and are not on the components that are known to be affected, the issue you are experiencing is most likely not related to this outage. If so, please create a new topic in the Hosting Support category and describe the issue there.
  • If you say you are affected by the outage, please always include your website URL. I can’t check if you are affected by the outage if you don’t say which of your websites is affected.

Posts that do not follow these rules may be deleted without warning. This is to help ensure that all the relevant information is easily available to everyone reading this topic.


My website is now back working.

I have checked all the URLs in this topic, and all of the accounts seem to be working now as far as I can tell!

I don’t know what the issue was, but it seems to be resolved now.

1 Like

I agree my site is back up, but something has happened with it. Now I cant edit anything cause elementor wont load. so there is still something going on. if you can please take a look

aswell all my sub domains dont work or any buttons on my page

Hello. On my site, too, an error comes out sometimes not. It’s not the first time! Please solve the issue already at last … Thank you!

If you’re experiencing any other than what’s explained in the first topic, please create a separate topic in Hosting Support and describe the issue in detail. A vague issue like “elementor won’t load” or “any buttons on my page dont work” take a bit more time to troubleshoot than is reasonable for an outage topic.

I checked your site and it seems fine from here. I can’t solve a problem I can’t confirm exists in the first place.