hey i m a bit confused rightnow… m moving my domain to a new account but as you know i recently chnge my nmserver to cloudfair. so before deleting my domain shouldi have to chnge the server back to ns1.epizy.cm? as i want to reupload the exported files again in new account .
Yes. In order to move the domain to the new account, you will need to change the nameservers back to ns1.epizy.com and ns2.epizy.com. Immediately after the account is created, you can change the nameservers back to Cloudflare.
Let me know if you need any help.
2 Likes
If that is the old account, remember that all the files got deleted. If that is the new account, you need to enter the /htdocs folder and upload your files.
Thanks.
1 Like
no . its my old account n i cant see any file here like before . i didnt delete them but they are gone
i dont know where are my all files i didnt even delete them . i can see them here 3 days back and now theres nothing left except this empty file
Going to guess this is why…
2 Likes
tht means i lost everything, right?;(
i lost my website???
Most likely. That is why you should always have a backup. If the files are truly deleted, there is no way to recover them as the free platform does not take backups, that is the users responsibility. You mentioned that you have your database, you may be able to re-create the site from that.
okeys i will try n let u know , thanks for the help .;
2 Likes
why did this even happen? All the files are now gone, I have a backup hopefully but most people lost their hard work…
Last night, iFastNet finished installing the new hardware and brought the server back online. So website and FTP access is working again!
That said, as stated before, the storage of the server was corrupted before and almost all, if not all data on the server was lost. This means all files and directories are completely gone.
Moving your site to another hosting account isn’t necessary anymore as the old IP addresses and FTP accounts are back up.
Like I said: hardware failure. Redundant storage is great until multiple disks start failing at the same time.
I just took a look at your accounts @user2525 and I see that you have had THE worst possible luck you could have. One of your accounts is one of these IPs and the other one is on vol1_2.
So you may have lost your files twice.
2 Likes
I’m closing this topic now to prevent any more spam.
To repeat: the website IPs are back up but all files were lost. This is the best we could do to resolve this issue.
If you still have issues, please create a new topic in the Hosting Support category and describe the issue there.
4 Likes