Website IPs 185.27.134.116 and 185.27.134.98 are down

Deveroonie · June 15, 2021, 6:17pm

use an adblock to hide it

APS_CA · June 15, 2021, 7:14pm

How come adblock will remove/Hide the Domain names ?

Greenreader9 · June 15, 2021, 9:45pm

Can you show a screenshot? I’m not sure I understand.

@Deveroonie, I’m not sure how an Adblocker would have anything to do with accounts and domain names.

APS_CA · June 16, 2021, 2:59am

As of Now 2 Website are hosted under this Account ,
Now as per Admin and Your suggestion I can add again the same website under this Account (In case I am not worried about File back up)
That I am OK with (to loose the File ) as i mentioned earlier i came just 3 weeks back here for hosting

Now my Question was:

1- If IO again 2 website (which is same existing one), o i need to delete this old one ? so that same website conflict will not occur ?
2- and the solution of again adding will solve the issue of my website is not opening ?

as asked by you i am attaching snap also of my account
PS: if I will open my websites
Aakhyan.com and Aakhya.com No one is opening

Thanks

accountsuspension · June 16, 2021, 7:31am

It has been three days now, how is the data recovery process going forward?

APS_CA · June 16, 2021, 12:58pm

Any reply on My Query please ?

Greenreader9 · June 16, 2021, 1:10pm

@APS_CA I think we got off-track a little bit.

You have two websites that are not working, and both share an IP address that is currently down. You have two options:

Wait. Do nothing, and just wait for the outage to pass. We don’t know how long this will take
Go into the control panel and remove the domain from your account, and create a new IF account and add it there. After you get the first domain working on the new account, delete it’s old account and resort for the other domain. Do not delete the old account until you can confirm the new one is working!!! Note that you will have to re-upload all of your files, so this option only works if you have a backup (which you should)

Thanks

APS_CA · June 16, 2021, 1:15pm

Thanks So much
Most probably I will go for Option 2 and I do not have much to loose
Also for 2 weeks I am waiting , not sure how long i have to wait in option 1

Thanks again for all your help and Support

Greenreader9 · June 16, 2021, 2:24pm

FTP is down for all. Please be patent.

Deveroonie · June 17, 2021, 8:49am

to hide the maintanance msg -_-

Yazan_Pro · June 17, 2021, 3:23pm

Hi admin

1- Any updates from iFastNet?

2- I made new account but when I upload the backup files to the new account it directs me to the old IP address (old account). can you help me of what to delete of the backup files?

Greenreader9 · June 17, 2021, 3:58pm

For #2, are you using WP?

Yazan_Pro · June 17, 2021, 4:46pm

This is my domain :> http://yazannajem.unaux.com/

Greenreader9 · June 17, 2021, 5:08pm

Is your domain linked to your new account, and removed from the old one?
Have you waited 72 hours for DNS changes to take effect?
Are you using WordPress on your site?

Please respond with the answers so I have a better understanding of what is going on.
Thanks.

Yazan_Pro · June 17, 2021, 5:48pm

No, No
No
Yes

Please I want detailed steps, I’m new to this and it feels messy to me.
NOTE: I have a backup for Database, Plugins, Themes, Uploads.
Thanks in advance.

Greenreader9 · June 17, 2021, 7:21pm

So you haven’t linked your domain to your new account, or removed it from the old one? That is the first step than!

Yazan_Pro · June 17, 2021, 10:17pm

Great, I know how to delete it, but what do you mean by linking the domain to the new account (in other words, how to do so)

Greenreader9 · June 18, 2021, 1:13am

Just add the domain in the “Addon Domains” section in the control panel.

Admin · June 18, 2021, 10:39am

No, not yet. Just asked them again.

Not really. If you already added the domain name to a different hosting account, you’re most likely experiencing DNS caching.

As for how to do it:

Login to the control panel of the old account, go to the Addon Domains section and remove the domain from there.
Login to the control panel of the new account, go to the Addon Domains section and add the domain there.

Two caveats:

The control panel on the old account may be hard to access due to the maintenance notice. It’s easier to access on a larger screen (e.g. a desktop or laptop, not a phone), but zooming out may help. All control panel features are still available though.
After adding the domain to the new account, it may still take up to 72 hours for the domain to come back up again due to DNS caching. See article above for details.

Yazan_Pro · June 18, 2021, 11:28am

Thank you admin.

I will try to do exactly what you said, I hope I can be able to have the same website design and content if I uploaded the backup files to the new account.