Website IPs 185.27.134.116 and 185.27.134.98 are down

System Issues
129

The last update I got from iFastNet is that they are currently restoring the data and it is expected to take another 2 days.

Because there is TON of data to be restored, all from a crashed storage system.

I wouldn’t say that. From what I get from their reports, it’s just another case of how simple things become hard at scale.

You have to remember that the free hosting platform runs on clusters of storage systems interconnected to and from various parts, all hosting ridiculous numbers of sites. Add to that the new hardware and updated operating systems all probably working slightly differently that what they have experience with

I’m getting drip-fed details and I’m not sure what I can share of those, but I can tell that their approach seems sensible to me. Most of what they are doing is firing off a series of commands that should fix this and waiting for days to see results due to the scale.

Poor preparation and testing probably has something to do with it, but most of this is just bad luck in spite of good effort.

5 Likes
130

Instead i am trying to add a new domain to the another new account. I just want to wait and see instead of delete.

But when i try to add ssl tls , still getting “destination Not Ready” inspite of adding CNAME in cpanel. its more than 20 hrs. Is this related to the broader issue of server down being discussed above?

133

BTW why this topic gets unpinned?

1 Like
135

The topic was unpinned because the pin expired. Normally, we set pins to expire after 1-2 weeks because most issues are solved by then.

This is a very unfortunate exception.

Rest assured that the data recovery is still in progress, but it’s nevertheless a slow operation.

3 Likes
138

My website：http://villagernews.cf
I am very angry that my website was directly damaged because it was frozen! So I created a new website, then the problem appeared:

I already use the domain name in another infinityfree account, can I transfer the domain to the new account?

139

You can use your domain name in another InfinityFree account as long as you detach/remove it from the previous account first.

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140

But it still connects to my old account

141

Can’t you remove it from your old account?

142

maintenance is underway on your server

you will see your site offline

until the work has completed,

please do not make a

support ticket about this.

143

This message pops up, I don’t know how to delete it

144

Open you VPanel, click in “Addon Domains” and you should see a list of your domains.
Click “Delete” on the right of the domain you want to remove.

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145

All the control panel features are still available (although the sticky maintenance message makes it hard to access them). If you access the site with a wide viewport (viewing it on a 1080p screen right now), the panel should be accessible enough to delete the domain.

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148

Dear @Admin
I have 2 website with same user ID
1- Aakhyan.com
2- aakhya.com

Sticky note is different issue but website also is not opening , Can you help or nothing can be Done ?
Thanks
IP address is showing
TTL: 5 hours 59 minutes 59 seconds
DATA: 185.27.134.116

149

The only thing you can do right now is to remove the domain from your account and host it on a different one. But you won’t be able to access your existing website files.

If you really need your current files, all you can do is wait.

2 Likes
150

Thanks for Reply @Admin
"The only thing you can do right now is to remove the domain from your account and host it on a different one. " Mean Getting out form Infinity free Host and move to some other Host providers ?
Or i am understanding it Incorrect.

Thanks

151

If you want your account active and working now, you can try using a different IF account. Unfortunately, we cannot access your files now, so if you want those you will have to wait.
Thanks

3 Likes
152

how to do that , I am OK this this option and i do not have any thing to restore , I just moved to Infinityfree hosting 3 weeks back and this happened :tired_face:
please let me know the steps
Thanks

153

On the main accounts screen, just create a new account if you have less than 3. So sorry you had to join during this time, it’s not normally like this :slight_smile:

3 Likes
154

Thanks ,
And the Old two Domain (which i created and showing Active status) I need to delete/Remove it ?

PS: I have 2 Website which is via same account and both are having this issue .

Thanks