Why my files in file manager is deleted

[tafnwin]

Username: epiz_26850793
Website: http://tafnwin.epizy.com/
IP: 185.27.134.149
Hosting volume: vol1_1

[joshii]

I am having the same issues as well.

Here is my website information:

Username: epiz_29083171
Website: jollyjjumpers.ga
IP: 185.27.134.150
Hosting volume: vol1_2

[SebastianFury]

You can’t upload to there, I already tried it

[KangJL]

@SebastianFury

IP: 86.159.236.29 or 192.168.1.198 (I don’t know which one)

Definitely wrong info. Look from client area

[SebastianFury]

Thanks, found it

[SebastianFury]

Username: epiz_25743950
Website: https//www.mosascollection.uk
IP: 185.27.134.153
Hosting volume: vol1_5

[_recce]

It appears like somebody at iFastNet possibly twicked a setting and the ftp server cant perform an ls command. The files are there but cant be seen. Or perhaps somebody’s playing around with firewall settings…

[SoniaT]

this is my website info
Username: epiz_28803182
Website: https://www.mrtrendingcenter.epizy.com
IP: 185.27.134.65
Hosting volume: vol13_5

[cacaito69]

Mis archivos tambien desaparecieron
Nombre de usuario: epiz_22850203
Sitio web: www.porritas.rf.gd
IP: 185.27.134.141
Volumen de alojamiento: vol10_1

[Admin]

@Blackzzone

Hopefully admin will start investigation asap

I was already investigating this yesterday:

Failed Bragging Attempt

The “Files” link next to the subdomain is an easy button which connects you to the htdocs folder of that specific domain. So instead of having to use the main File Manager button and then looking for the folder yourself, you just click that button and can start editing right away! This option isn’t new though. It has been there for years, but it looks a bit different with a design update of the client area. But in your case, it does look like all files and directories are gone, so neither butt…

I also wrote what I know here:

Various ongoing issues: websites, file manager, FTP, databases

IMPORTANT Please observe the outage communication rules before posting. Introduction There are a few issues going on that affect some websites. For all of these issues, iFastNet is aware of the situation and is doing their best to resolve them as quickly as possible. Please do not create additional topics, messages or reports about this. We’re all aware of the issues, and more posts will not help us figure out what’s going on. No files in FTP and file manager Many accounts on different Hostin…

@joshii

I am having the same issues as well.

Here is my website information:

Username: epiz_29083171

In your case, the file manager doesn’t connect at all. That’s a different issue.

Can you please try this first?

Help, I cannot connect to FTP

[Blackzzone]

Ftp root directory missing issue’s :

Actually htdocs folder is not missing, it’s hidden, I can access my hidden files in FileZilla by manual browsing.

just need to type /htdocs in remote site address bar for domain folder. for sub-domain /subdomain.example.com

[MAVELL]

Wonderfull Thankyou
that is the ANSWER to the problem
how did you find this out ?

[Blackzzone]

@MAVELL

Thankyou

Welcome

@MAVELL

how did you find this out ?

I don’t how! 10/11 minutes ago I suddenly thought, let’s try, because site is running, all the folders and files should be there. ‍and then

[tafnwin]

Just checked and the problem seems to have been resolved.

Both the online file manager as well as Filezilla now list the root directory correctly and allow CRUD files.

[Blackzzone]

@tafnwin

Just checked and the problem seems to have been resolved.

Not for all site.

When I was writing this reply,

@Blackzzone

just need to type /htdocs in remote site address bar for domain folder. for sub-domain /subdomain.example.com

one of my site problem has been solved, but another one is facing the same issue

[MAVELL]

Well thats great well done !
i read somewhere that it was a security issue

well this bypasses it.

[joshii]

Alright! I will try that out!

[Blackzzone]

yeah! but not proper solution, it’s temporary solution, one of my site’s problem has been solved but another one is facing the same issue. We need to wait for permanent solution

[MAVELL]

Windows 10, which is actually windows 7 , with a Face lift.
used to HIDE folders too.

[NexusSpace]

Mine is just fine