Why my files in file manager is deleted

[SoniaT]

epiz_28803182

Error Message

Today, I entry file manager, but everything has gone. And my website is still online. What should I do to get back my files and why this situation happened?

[tafnwin]

Same is happening to me.

Posted about an hour ago. I’m waiting response.

[SoniaT]

I saw your post mins ago…hope to fix this issue…

[Greenreader9]

Can you let me know how you accesed the file manager?
Thanks

[SoniaT]

same as epiz_26850793 , via Filezilla or online file manager

[Greenreader9]

Maybe you can check out this thread. I have no clue what happened.

Failed Bragging Attempt

[filemanager] Well, that might have something to do with it. I went to the filemanager to take a look around and it is empty. No files at all. Before you ask, no I did not delete them and I do not use ftp. I have not been in the filemanager for days. I guess my only options now are to start from scratch. Wait, I found my files here. [lostfiles] Never used this link before. Why/how are there two different locations for files and why are my original files now in a different place?

[tafnwin]

I can access my files that way…

However the root of my FTP user is still empty…

[ilikecookies32]

Mine’s empty too! Please fix this! I can’t even access it via FTP!!

[SoniaT]

when I accesed the file manager through [lostfiles] this button and upload any file I got fail like the following pic

[tafnwin]

Me too, however Filezilla seems to work…

You have to connect to the folder directly…
I’m using this as a workaround

[SoniaT]

WooooW!!! thank you! I think its a workaround… if this issue wont be fixed… Then, I found that we use same domain “epizy”…maybe the person who use epizy domain got this situation too…

[tafnwin]

You’re welcome, i’m also hoping this is only a temporary fix.

Hoping the support team can figure this out soon…

[huacat1017]

I can’t access my files too. When I click the “Files” button in my account, it works too.
But I want to edit .htaccess file, how can I do that?
My account: epiz_29058362

[Blackzzone]

Can you please tell me your server ip and Hosting Volume name?

[huacat1017]

Ok.
Hosting volume: vol1_1
Website: https://contactbook.great-site.net
IP Address:185.27.134.149

[Thilina_Ruwan]

Same Happen to me. my file manager is doesn.t show any directires but website is working

[Blackzzone]

Thank you for your responses.

Please do not create duplicate topics about “File manager / FileZillla Showing empty root directory”.

if your IP Address or Hosting Volume name is not included in previous responses then please include it.

Hopefully admin will start investigation asap

[shamsat]

Same with me epiz_24067789 for two domains.

[MrJust24]

I was facing the same issue, but rather then clicking the File Manager Button (circled in blue) I clicked the File Button (circled in green). It worked for me.

[Enticore]

185.27.134.59 vol19_1 can’t open file manager, ftp root is empty and can’t upload/save/delete file using ftp, but can upload empty folders