Are you serious!!! My site was inactive for a MONTH and you delete it!!! What the hell!!! This is twice. I have already told you idiots once before I am a teacher and the site was set up for education, something you clearly are lacking. Students do not use it in the summer!!! You people are an embarrassment to web hosting. I log in every day through the year and I stop logging in for one month and you delete it. Just embarrassing.
If a site is deleted, it’s deleted. Yelling here doesn’t hurt anyone except you.
We would have sent you at least 3 emails before a site gets deleted, and the hosting platform would have sent you even more emails. If you ignored all of these, then I don’t know who to blame.
What’s more, the site would first get deactivated before it gets deleted. You get yet another full month to press a button that just tell everyone that “I need this site”. And you get more emails.
Again, it doesn’t matter how hard you yell now, and how did you “already told someone”. A deleted site is a deleted site and cannot be recovered.
I find that really hard to believe. If the site was deleted because nobody visited it for a month, you would have been notified that the account was suspended for inactivity.
Then it would have been another 1-2 months before it actually got deleted.
So that would mean you, nor anyone else, visited your website for 2-3 months, and you did not check your email for over a month.
In which case you have no right to get mad about your account getting deleted.
You also shared an invalid URL (epeezy is not a TLD, and the subdomain offered is actually epizy.com), and if this has happened before (You claimed this is the second time), you should be well informed about how the system works.
The answer is: because it’s our policy that if websites don’t get any traffic in a month, they will first get deactivated, and if you don’t reactivate them within ~20 days, they will be deleted.
If when the summer holidays start, and you don’t interact with your website and you don’t check your email, then yes, you may find that 8 weeks later, your account is gone. It’s regrettable that this happened to you.
But we do expect that the email address you give us to use is an email address that we can actually reach you on, and that you actually check your messages on, so we can keep you informed about your account. If we send you multiple warnings over multiple weeks telling you that your account is at risk of deletion and you don’t see them because you’re not checking your work email during the holiday, then I don’t think it’s fair to blame us.
So the second answer to the question is: we keep deleting your website because you apparently keep forgetting that this is how we deal with inactive accounts.
And no, we don’t distinguish by the age of an account. No matter if the account was used for 1 day, 1 month or 1 year, if it’s inactive for a month, it will be deactivated.
I can see how your account could become inactive during that time.
However:
I cannot find any previous messaging from you where you have told us that you were a teacher.
Even if you had told me that you were a teacher and using it for education, my reaction would be along the lines of “of course, we’re happy to have you, education is important and we’re glad we can help”. The thought of making an exception to certain policies wouldn’t even occur to me.
And even if you had explicitly requested for an exception to the inactivity policy to be made, I can guarantee you with absolutely certainty that this request would have been rejected. We provide the same service to everyone and never make special exceptions for anyone.
I stand corrected, I missed your earlier topic about the previous time your account got deleted for inactivity. That’s this topic:
As you can tell, my answer four years ago is pretty much the same as my answer is know. It’s your responsibility to make sure that you check the email notifications we send you regularly.
You could just make sure to check your email once every few weeks during the holiday, or check whether the website is up occasionally. You could even consider using an uptime monitoring service to do this for you. Or at least make a backup before the vacation so you can restore it on a new account after the holiday if needed.
When I was using 000webhost before them shutting down, they would delete my website if I haven’t physically logged in onto my control panel. It didn’t matter whether there were visits to my actual site or not.
That said, I’ve only been with InfinityFree for a month or so and can confirm receiving various emails with regards to my account activity.
Perhaps those emails ended up in your spam folder?
At any rate, it is considered good practice to log into your account at least once a month to retain good account health.