Website files missing on vol1_7, vol1_8 and vol2_8

System Issues
53

oh… my site was made around 3 months ago and i was hoping it got restored, man i should really start creating backups of my things! Thank you for the information though.

54

We cannot say it enough:

Take backups!!!

Even if only your most vital files and on a usb flash drive. Heck, even a floppy disk if you want!

Just make sure that you have some (reliable) system for storing your information, so in the case that a failure happens you can restore it.

55

i feel dumb right now lol, ill remember to take backups from now on

56

That’s a bummer, but I do appreciate the quick reply

60

I deleted some off-topic replies.

To summarize the current situation:

  • Around the 6th of February, we experienced a technical issue where all files on hosting volumes vol1_7, vol1_8 and vol2_8 were lost.
  • We were able to recover a backup of volumes vol1_7 and vol1_8 from September last year, and were able to restore it to most accounts. This does mean that:
    • Any changes made since September last year were lost.
    • Any accounts created after the backup were made are lost completely.
  • No backups existed for hosting volume vol2_8. All files on this volume were lost.

Please note again that this only affects website files. All databases of accounts on these servers are completely unaffected. So if you were using a CMS like WordPress, then all posts, pages, settings and other content of your website still exists on your account and can be used to reconstruct your website.

The initial issue that caused the data corruption was quickly fixed and the websites on these volumes have been working normally since then.

That means issues that are NOT related to this outage are:

  • Anything that affects partial functionality of your website.
  • Any new file issues since the 6th of February.

As always, the New Topic button is available to everyone. If you need help with your website, please feel free to ask for help by creating a new topic. Just please don’t hijack unrelated topics.

61

so how about 6th february issues, any update ?

62

Yes, the update is right above your post:

63

can we recover it some how are you working on it ? because i had important staff there i had hole administration there i need them back

64

That’s all we could do. You have better luck if you’re using a CMS like WordPress, where you can recover some data from the database.