Website disappeared - Empty htdocs

[KangJL]

There is also another incident

Sites on Hosting Volume vol1_2 down: 404 error and FTP/file manager down

And as a reminder to everyone: please follow the outage communication rules. Which includes not hijacking this topic with unrelated questions about other things, like cron jobs. If you are affected by the issue, then both your website and FTP would have been dead. I received a reply from iFastNet earlier today. What happened was that an error in a core database caused the home directories of some accounts on vol1_2 to be deleted. There were safeguards in place to help prevent this, but they w…