Nameservers

[CloudStrive]

Website URL

innovationturningpoint.co.za

Error Message

Keeps saying I need to change nameservers or CNAME records to prove ownership of the domain.

Other Information

I’m trying to make my domain use infinityfree’s nameservers but I can’t, I keep getting this response from absolute hosting’s support:

Start of message:

I would advise you contact infinityfree’s support in regards to this as advised:

Please contact the provider for those name servers to resolve the issues with the name servers and then update the name servers at Absolute Hosting by changing the order of the name servers and saving the changes, alternatively once the issue with the name servers has been resolved please let us know we can update them to ns1.infinityfree.com and ns2.infinityfree.com.

Should you have any further questions then please do not hesitate to contact us.

We’re still South Africa’s TOP Registrar as nominated by ZADNA

Regards,

Will C
Absolute Hosting
012 004 0112

End of message

Can I get assistance on this?

[KangJL]

Read on

How to point your domain name to InfinityFree nameservers

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How to add your domain with CNAME verification

If you want to host your own domain name with InfinityFree, the default way to verify your domain is to set the nameservers first. However, there are cases where setting the nameservers ahead of time is not desirable (for example if you have an existing site which cannot go down) or if your domain provider does not let you set our nameservers. Fortunately, InfinityFree now has the ability to host your domain name with us without having to change your nameservers ahead of time! This guide explai…

[Admin]

I’m happy to assist you where needed.

The easier methods to verify your domain name (and point it to our hosting) is by changing the naemservers. But it sounds like your domain provider is refusing to update the nameservers.

@CloudStrive

Please contact the provider for those name servers to resolve the issues with the name servers

And what are these supposed issues with the nameservers that they claim we should fix? Because as far as I know, our nameservers are working as intended.

The most common reason that registrars and registries refuse to update nameservers is that they require the domain to be setup in the nameservers before they will let you point your domain to those nameservers. If so, that problem, is described here:

Can't change nameservers to InfinityFree

When you try to point your domain to InfinityFree’s nameservers (ns1.infinityfree.com and ns2.infinityfree.com), your registrar might refuse the change with error messages like: DNS Query Refused ERROR: Answer must be authoritative The name server is not responsible for this domain Domain is not activated in the nameservers What should I do? You have two main options to solve this problem: Option 1: Use CNAME verification instead Instead of changing nameservers, you can verify your domai…

And as the article also says: the way to solve it is by using CNAME verification instead.