I can't enter softaculous app installer

hello good night now I can not even enter the softaculous app installer application getting stuck and at the end it says ing went wrong, please allow 20 minutes then retry but I have been waiting for more than 4 hours and it does not allow me to enter my website and I do not know what to do since it is a sales page please I need help

On which account do you have this problem?

Hello, I have the same problem, I can not access to softaculous ( please allow 20 minutes then retry ) sine 3 days, no access to ftp also.
my account ID : epiz_25692779
thanks in advance

yo ahora pude entrar pero me sigue apareciendo el mismo error

I checked that account, and when logging in to FTP, I see the following error:

421 Home directory not available - aborting

So I think you’re also affected by this issue from a few days go:

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Thank you so much

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