Infinityfree file management does not log on

In the FTP logs, I see the server responds with “421 Home directory not available - aborting”.

This can have one of two reasons:

  • The hosting volume your site is on is not working properly.
  • The folder of your website has been corrupted.

I checked a few other accounts on the same hosting volume and they all work, so I think it’s option 2.

If this is a new account, I would recommend to deactivate this account and create a new one. You can go to the Addon Domains section of the existing account to delete the domain from there, so you can add it to another account.