Help With SSL

Hosting Support
1

Website URL

(https://www.tropifolium.com)

Error Message

(SSL Not Valid, Not secure)

Other Information

Hello, I really need some help, please. I finally got a working SSL installed on the domain, and it shows as Active and Issued in Infinityfree, but it still shows as not secure on the address bar many hours later.

I have tried to force the SSL with a WordPress Plugin (that normally works without a problem)

I have deleted all cookies and cache on the website and all my browsers

I have deleted the cache on the Elementor Plugin and made sure all the permalinks and the domain is correct in the General Settings of WordPress

I am using the Really Simple Security plugin at the moment.

The website still shows as Not Secure, and the SSL shows as Not Valid

I honestly have no idea how to get the SSL showing as valid in the address bar, and I can not find any information other than everything I have already tried.

Any help solving this problem would be very much appreciated.

Thank you

2

You did not. I am seeing this

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Did you do this?

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3

That is a massive surprise to me and leaves me very confused

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I have no idea what I am doing wrong, I followed all the instructions to get the free SSL on the Infinityfree video.

It says Issued on my Infinity Free Account.

It says enabled on my website

And it still says not secure in the address bar on all browsers i have tried even on a fresh install of Vivaldi Browser.

very confused.

Any other ideas are appreciated

4

After having a good look around, I am certian that i have the SSL installed as it says so on my infinityfree account.

When I look at the details of the SSL on my website I am left in utter confusion

11 may 2025??? I only bought the domain on on the 13th of January 2026

my website seems to be showing an SSL from before and not the SSL I have installed on my account about 10 hours ago now.

My confusion is absolute.

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5

KangJL was referring to the origin server’s certificate. It’s the default, everyone has one, meaning your own installed was unsuccessful or not found. I also not sure but the system says you have Let’s Encrypt. Assuming you followed the video to the t and installed SSL successfully and waited for hours already, I would first try to disable/uninstall all the plugins and remove WP’s own cache. Temporarily remove any redirects or any force https. Then wait a few minutes by visiting your site on a pure WP without plugins. If you are successful (SSL read successfully by the browser) re-install your plugins one by one, revisiting your site each time with one new plugin, Elementor being the last. Hopefully, we can pinpoint the problem and post here if there are new development.

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Thank you

I have tried this

I have deleted all cookies and cache, on the website and browser, I have opened a private browser and tried from their as well.

I deactivated All the plugins, nothing happened, I deleted cookies and cache again, no change, I activated each plugin one by one, refreshing the browser and private browser after each move, no change.

The SSL stays the same with all the plugins deactivated so it can’t be a plugin conflicting with it.

I have been using wordpress on and off since version 2.8 so I am no stranger to its compatability problems with some plugins and themes but I have never had such a problem installing let’s encrypt before, and I am very confused, as I know I installed it correctly.

I will have to sleep and then do more research.

7

Hello Everyone.

I have done a lot more research after waking up and found out that the problem is not with my WP install or any of the plugins.

I asked Really Simple Security Plugin for some help and gave them all the information.

They where very helpful and said this…

The reason why you couldn’t figure this one out yet is because this is entirely unrelated to WordPress (and our plugin)

Please see the full SSL test results of your site here: https://www.ssllabs.com/ssltest/analyze.html?d=www.tropifolium.com&latest

What this basically means is: yes, while your server has an SSL certificate installed, that certificate is not valid for your domain (tropifolium www.tropifolium). Browsers will always reject it because of this fact.

This has to be resolved by your hosting provider (InfinityFree). As soon as they install an SSL certificate on your server that actually covers your domain (tropifolium, www.tropifolium), you don’t have to do anything else in WordPress and the site will just start working over HTTPS afterwards.

I followed the SSL install video to the T so I have no Idea what went wrong when I installed the SSL on my infinityfree account.

Ideas?

Delete the SSL and try again?

Thank you

8

Given you’ve got a custom domain, you might be better using cloudflare:

Thats what I use

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Cannot Install New SSL Certificate
9

Thank you for the option.

I would like to give that a go but there does not seem to be any option for me to delete the SSL installed, so I cant replace it.

I truly have no idea what to do

10

Well, I am really not having much luck with this SSL

I worked out how to delete the SSL in the end, tried to do the Let’s Encrypt again, but that did not work.

So I tried the Cloudflair guide (a little outdated but understandable)

According to CloudFlair and my Infinityfree account, it now has the CloudFlair SSL

And yet my domain still shows SSL not valid a few hours later, after deleting cache and cookies on the website and all browsers again and again.

Absolutely no idea why it won’t work.

I will leave it till tomorrow and try something else if it is still not working.

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11

You got it working already courtesy from Google Trust.

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The delay probably was from DNS propagation.

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12

Thank you

ok I really do not know what is going on

I just downloaded firefox and tried with a brand new browser.

I also tried to test the SSL

it just left me very confused.

I have checked and made sure there is no typo anywhere

Maybe I just need to wait until tomorrow.

I will do another test tomorrow and see

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13

Updating the name servers can take a bit of time. So now anyone who’s seeing your site through the cloudflare name servers will see the cloudflare SSL. But anyone who’s still going through the old name servers it will show as expired.

Generally the update only takes a few hours, but up to 72 hours isn’t unheard of.

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14

Thank you

I have just tested the SSL again on SSL labs and it is still showing the old Cert.

it is probably going to take 72 hrs, I will keep checking.

I will just go play with my figma design for now and keep testing the site every now and again.

Hopefully it all resolves by Saturday

And thank you everyone for all the help and advice.

1 Like
15

There was an issue on our end that resulted in uploaded SSL certificates not properly taking effect on some websites, including yours.

That issue has been corrected now, and your new SSL certificate is now live on your website!

Of course, that doesn’t matter much if you’re switching over to Cloudflare. You’ll still have to wait on DNS cache for that one.

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16

Thank you

Tropifolium.com is finally showing as Secure. I really appreciate all the help

17

Sorry, I spoke too soon

Everything has gone wrong.

It was showing as secure on my Opera private browser, but not my normal Opera browser.

The website was clearly broken and was glitching out big time. When I looked at logs, it was clear there was a big problem with the Elementor plugin, and for some reason, I could no longer deactivate the plugin, all options had been removed from the plugin list for that plugin.

So I gave up and uninstalled the whole website with the script installer and reinstalled WP as a fresh install to start again.

It didn’t work, WP installed, but it is not usable, I am not able to upload any images or plugins or change the theme, and my website has gone back to being unsecure on all browsers.

I am really not having a lot of luck setting this WP up

Does anyone know how I can fix this, please?

18

Ok I give up

Thank you very much for all the help, I have tried but the free hosting is not working for me I will have to find a paid hosting.

19

It sounds to me like there are two different problems.

The second one is partially a hosting problem, but the first one is simply a configuration issue that could have happened on any hosting provider.

WordPress not working in general

I suspect that this is a website configuration issue. Cloudflare and WordPress don’t work perfectly well out of the box. Especially Cloudflare’s Flexible SSL feature tends to cause strange issues with WordPress.

There are a few different ways to fix it, but I recommend switching Cloudflare to Full SSL mode:

Note that you will also need to configure your website’s Website URL to be https://tropifolium.com/ instead of http://tropifolium.com/ (with https, not http).

However, you might want to avoid Cloudflare in general. You’re not using it now, and there is no need to use it on our hosting either. You can just setup an SSL certificate on our hosting direclty.

Big problems with the Elementor plugin

This is more or less to be expected. Elementor is an extremely heavy plugin and needs quite powerful hosting to work well. Free hosting technically does not meet the system requirements of Elementor.

WordPress works fine on our hosting, but I recommend using WordPress’ built-in editor, or at least something more lightweight than Elementor.

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A post was split to a new topic: Ssl