(please specify the website or account you are asking about)
(please share the FULL error message you see)
(other information and details relevant to your question)
I can’t upload files through file manager , it’s just loads and finish, but the file is not added
Welcome!
Please try using the desktop FTP client FileZilla.
Filezilla is giving me error: could not read from socket: econnaborted - connection aborted
Can you share the full logs please?
Thanks!
| Status: | Resolving address of ftp.bitcpond.site |
|---|---|
| Status: | Connecting to 185.27.134.16:21… |
| Status: | Connection established, waiting for welcome message… |
| Response: | 220---------- Welcome to Pure-FTPd [privsep] [TLS] ---------- |
| Response: | 220-You are user number 282 of 6900 allowed. |
| Response: | 220-Local time is now 11:25. Server port: 21. |
| Response: | 220-This is a private system - No anonymous login |
| Response: | 220 You will be disconnected after 60 seconds of inactivity. |
| Command: | AUTH TLS |
| Response: | 234 AUTH TLS OK. |
| Status: | Initializing TLS… |
| Trace: | TLS Handshake successful |
| Trace: | Protocol: TLS1.2, Key exchange: RSA, Cipher: AES-256-GCM, MAC: AEAD |
| Trace: | Hostname does not match certificate SANs |
| Status: | TLS connection established. |
| Command: | USER epiz_30736399 |
| Response: | 331 User epiz_30736399 OK. Password required |
| Command: | PASS *********** |
| Response: | 230-Your bandwidth usage is restricted |
| Response: | 230 OK. Current restricted directory is / |
| Command: | SYST |
| Response: | 215 UNIX Type: L8 |
| Command: | FEAT |
| Response: | 211-Extensions supported: |
| Response: | EPRT |
| Response: | IDLE |
| Response: | MDTM |
| Response: | SIZE |
| Response: | REST STREAM |
| Response: | MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*; |
| Response: | MLSD |
| Response: | AUTH TLS |
| Response: | PBSZ |
| Response: | PROT |
| Response: | UTF8 |
| Response: | ESTA |
| Response: | PASV |
| Response: | EPSV |
| Response: | SPSV |
| Response: | ESTP |
| Response: | 211 End. |
| Command: | OPTS UTF8 ON |
| Response: | 200 OK, UTF-8 enabled |
| Command: | PBSZ 0 |
| Response: | 200 PBSZ=0 |
| Command: | PROT P |
| Response: | 200 Data protection level set to private |
| Status: | Logged in |
| Trace: | Measured latency of 200 ms |
| Status: | Retrieving directory listing… |
| Command: | PWD |
| Response: | 257 / is your current location |
| Command: | TYPE I |
| Response: | 200 TYPE is now 8-bit binary |
| Command: | PASV |
| Response: | 227 Entering Passive Mode (185,27,134,16,171,62) |
| Trace: | Binding data connection source IP to control connection source IP 192.168.43.98 |
| Trace: | Trying to resume existing TLS session. |
| Command: | MLSD |
| Error: | GnuTLS error -110: The TLS connection was non-properly terminated. |
| Status: | Server did not properly shut down TLS connection |
| Error: | The data connection could not be established: ECONNABORTED - Connection aborted |
| Response: | 421 Timeout |
| Error: | Failed to retrieve directory listing |
| Error: | GnuTLS error -110 in gnutls_record_recv: The TLS connection was non-properly terminated. |
| Status: | Server did not properly shut down TLS connection |
| Error: | Could not read from socket: ECONNABORTED - Connection aborted |
| Error: | Disconnected from server |
It worked but the file I uploaded just reached 100% and finished. Yet the file isn’t uploaded 
.
File size 39mb
Unfortunately, you cannot upload files larger than 10mb. If the file you are uploading is in a zipped or compressed format, try extracting it on your local machine first.
Can someone help, I can’t upload file with file manager. It just loads and finish but the file isn’t added
Please try using FileZilla
If file size is more than 10mb, it will be deleted. This is a known limitation of free hosting
The file is 39mb😏
If it is a zip file, you can extract it locally then upload the extracted contents via ftp (filezilla).
Else you need to upgrade to premium hosting
Zip file more than 10mb will work??
If you upgrade to premium hosting…yes
No no, will not work on free hosting. I believe mp4 file is also against TOS
So I won’t be able to add file more than 10mb??
No
The file exceeds the file size limit
The InfinityFree web servers have size limits for all files. If the file size exceeds the limit, the file is automatically deleted.
The size limits are:
- HTML and PHP files are limited 1 MB.
- .htaccess files are limited to 10 kB.
- All other files are limited to 10 MB.
No, video files are allowed.
Video steaming sites are not allowed, but that is different.
@Willbanks, if you are unable to reduce that file, you will need premium hosting to host it. If it is a video file, it is recommended you upload it to YouTube or a related service, as it will also reduce your pages loading time.
