File manager issue

Username (e.g. epiz_XXX) or Website URL

(please specify the website or account you are asking about)

Error Message

(please share the FULL error message you see)

Other Information

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I can’t upload files through file manager , it’s just loads and finish, but the file is not added


Please try using the desktop FTP client FileZilla.

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Filezilla is giving me error: could not read from socket: econnaborted - connection aborted

Can you share the full logs please?


Status: Resolving address of
Status: Connecting to…
Status: Connection established, waiting for welcome message…
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 282 of 6900 allowed.
Response: 220-Local time is now 11:25. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 60 seconds of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS…
Trace: TLS Handshake successful
Trace: Protocol: TLS1.2, Key exchange: RSA, Cipher: AES-256-GCM, MAC: AEAD
Trace: Hostname does not match certificate SANs
Status: TLS connection established.
Command: USER epiz_30736399
Response: 331 User epiz_30736399 OK. Password required
Command: PASS ***********
Response: 230-Your bandwidth usage is restricted
Response: 230 OK. Current restricted directory is /
Command: SYST
Response: 215 UNIX Type: L8
Command: FEAT
Response: 211-Extensions supported:
Response: EPRT
Response: IDLE
Response: MDTM
Response: SIZE
Response: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
Response: MLSD
Response: AUTH TLS
Response: PBSZ
Response: PROT
Response: UTF8
Response: ESTA
Response: PASV
Response: EPSV
Response: SPSV
Response: ESTP
Response: 211 End.
Command: OPTS UTF8 ON
Response: 200 OK, UTF-8 enabled
Command: PBSZ 0
Response: 200 PBSZ=0
Command: PROT P
Response: 200 Data protection level set to private
Status: Logged in
Trace: Measured latency of 200 ms
Status: Retrieving directory listing…
Command: PWD
Response: 257 / is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (185,27,134,16,171,62)
Trace: Binding data connection source IP to control connection source IP
Trace: Trying to resume existing TLS session.
Command: MLSD
Error: GnuTLS error -110: The TLS connection was non-properly terminated.
Status: Server did not properly shut down TLS connection
Error: The data connection could not be established: ECONNABORTED - Connection aborted
Response: 421 Timeout
Error: Failed to retrieve directory listing
Error: GnuTLS error -110 in gnutls_record_recv: The TLS connection was non-properly terminated.
Status: Server did not properly shut down TLS connection
Error: Could not read from socket: ECONNABORTED - Connection aborted
Error: Disconnected from server


This is obviously wrong

Can you try instead?

It worked but the file I uploaded just reached 100% and finished. Yet the file isn’t uploaded :unamused:.

File size 39mb

Unfortunately, you cannot upload files larger than 10mb. If the file you are uploading is in a zipped or compressed format, try extracting it on your local machine first.


Can someone help, I can’t upload file with file manager. It just loads and finish but the file isn’t added

Please try using FileZilla

If file size is more than 10mb, it will be deleted. This is a known limitation of free hosting

The file is 39mb😏

If it is a zip file, you can extract it locally then upload the extracted contents via ftp (filezilla).
Else you need to upgrade to premium hosting

Zip file more than 10mb will work??

If you upgrade to premium hosting…yes

No no, will not work on free hosting. I believe mp4 file is also against TOS

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So I won’t be able to add file more than 10mb??:deaf_person:


The file exceeds the file size limit

The InfinityFree web servers have size limits for all files. If the file size exceeds the limit, the file is automatically deleted.

The size limits are:

  • HTML and PHP files are limited 1 MB.
  • .htaccess files are limited to 10 kB.
  • All other files are limited to 10 MB.

No, video files are allowed.

Video steaming sites are not allowed, but that is different.

@Willbanks, if you are unable to reduce that file, you will need premium hosting to host it. If it is a video file, it is recommended you upload it to YouTube or a related service, as it will also reduce your pages loading time.

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