Conversation about the current outage - Aug. 16-19/23

[KangJL]

@anon62746563

Why this happened

Please read

Missing / Deleted Files, Error 403/404, FTP 421 Home directory not available

Like I wrote in my previous post: FTP access should now be restored for all accounts. The accounts that did not have FTP access earlier today will see that their files have been removed. This is the result of the file system corruption. Unfortunately, the files of your account were lost because of this, despite our best efforts to recover them. Everything else on your account, including (very important) your databases, are not affected. We terribly regret that this has happened, but sadly th…

@anon62746563

how can I back my website back?

Do you have a backup? If not, no one can help you.