Conversation about the current outage - Aug. 16-19/23

[anon62746563]

403 Access denied.

[vektovich]

i see. well i’d prefer to wait so i dont screw anything up

[anon6544274]

I think it’s due to you don’t have an .HTML file in your website. Upload an HTML example file and test it. InfinityFree has protected her Content Delivery Network.

[JxstErg1]

It isn’t that; now the IPs are down so they’re probably doing some maintenance on the servers.

[vektovich]

It was working before, my website was active at least 15 hours ago before i went to sleep. i did have all the files in the right place.

IP’s have to be down, it is not my files that are the problem.

[anon6544274]

It is possible that it is the IP address that is unavailable

[vektovich]

Should be. The best thing to do is wait until a fix is applied.

[usman_azam]

How will my website be back?

[JxstErg1]

It’ll be back when the maintenance is over, maybe a few days. In the meanwhile, you can move your website to a different hosting account (or a new one) that doesn’t have this issue.

[usman_azam]

Can you tell me how to move? I am new to this and just joined your hosting company like yesterday.

[JxstErg1]

These two guides can be helpful:

How to backup your website

Good website administration requires making backups of your account regularly and storing them somewhere safe yourself. You also need to download backups in order to migrate website to other hosting accounts. InfinityFree does not create or store any backups of free hosting accounts. It’s your responsibility to regularly create backups, and to store them somewhere safely. Backup your website files The best way to backup your website files is by downloading them using a desktop FTP client. Op…

How to migrate your website to InfinityFree

If your website doesn’t use MySQL databases, moving your site is very easy. Simply upload all your files to the ‘htdocs’ folder on your hosting account with FTP or a file manager. If you have a PHP based website, check if it has any configuration files where a domain name or file path needs to be set. Update these values as required. If your website is using MySQL databases, you need to move the database contents as well and update the configuration of your website to use the database: Backup…

After you followed the first one and got the backup of everything, remove the domain from the old hosting account, then create a new hosting account with the same domain, then follow the other guide.

[ynzerr]

i don’t get how the guys at profreehost get the same free hosting/promotion plan from ifastnet yet don’t mess things up this badly

[ChrisPAR]

You’re assuming this issue affects only InfinityFree. I’m not entirely sure if only IF accounts are on these IP addresses; and since as you mentioned all iFastNet-powered hosts use the same infrastructure, it is likely that accounts from other hosts are also on these IP addresses, and those that are will also be down.

InfinityFree does not have control over situations like these; iFastNet does and is essentially responsible for them.

[ynzerr]

this is like the 2nd time in 6 days…

[lovebug]

on ifastnet there is a network status link, I dont know if its useful as I dont have a login account to test it but maybe someone here does ?

https://ifastnet.com/portal/serverstatus.php

[anon6544274]

All is up for me

[Oxy]

@anon6544274 you are at 185.27.134.222 - so you weren’t affected by the current outage

[anon6544274]

It’s a good thing

[vektovich]

I used the DNS checker tool, my website is on .116

https://www.vektovich.site
I am directly affected.

[ChrisPAR]

Yes, we are aware. You had mentioned this at the beginning of the topic; and as the post mentioned, you are on one of the IPs described in the post, so facing the issues is expected.