I have found an issue when having two commerce elements on one page, whereby if i set the “listing” property on the first commerce box to be a specific category and then set the second commerce box to be “all” listing it looks perfect on the web builder but when i preview or publish the site the “all” commerce box defaults to the category i set on the first commerce box and even if i then change the category to all on the published page it shows no products.
This only happens if there are two commerce boxes on one page, one commerce box works fine.
the reason i put two commerce elements on one page is when i have nothing in stock of a certain category i can show “all products” below that so a visitor does not have to click every category to find something in stock.
This sounds like it may be a problem with the Ecommerce tools you’re using, rather than a hosting problem, so were limited in what we can offer to help.
Are you using wordpress or another CMS to build your site?
This is an issue with Site.Pro then. InfinityFree basically partnered with them so their site builder is provided here, but ultimately it is a piece of software provided by someone else.
Admin may be able to report this to them so it can get fixed.
So the domain suspended, and your SitePro subscription are totally sepereate things
If your InfinityFree account is suspended then your domain will point to suspended domain.
SitePro is a page builder, so if you’ve paid for a subscription with them, that helps build your site, but doesn’t impact the hosting in any way at all.
In your dashboard, is there any banner to suggest that your IF account has been suspended?
yes in the IF account it says suspended, what i don’t understand is why, as i looked for a website host, paid, and since posting a bug on here i am now suspended, how can i have 50,000 hits today? even if i now pay even more money to someone else i see non of the packages say what the hit limit is
None of this makes any sense, i paid £45 for 12 month web builder which can only be accessed via IF portal, yet if you look at this screenshot IF has disabled the web builder i paid for.
All i know is i opened an account for IF then pointed my DNS to IF, built a website using the web builder, decided to upgrade as i liked it, paid the £45, got an invoice from some random guy which at the top of the invoice says site.pro, I carried on building the website, and now suspended, and now don’t know who is who or what is what, who do i speak to now? on one hand i should contact this site.pro as that is what my invoice says but on the other hand i did all of this through IF so should contact them, the suspension has a link to someone else, fastnet, but you are saying those plans are not provided by you.
I can understand why if i did every part of the chain with different suppliers but i just went through infinity free website, i have no logins for fastnet or sitepro.
IF controls the web builder button in their own portal which is now greyed out, which i paid for, if i try and go to site.pro for the first time it has a message saying access can only be via the hosting portal. so it’s not even if i went to site pro by mistake when ordering.
Your contract with Site.Pro is nothing to do with your InfinityFree account. They are 2 seperate companies.
If you have a problem with your Site.Pro subscription, you go to site pro.
If you’ve got a problem with your InfinityFree account, you come here.
Your account was suspended for reaching the hits limit. Thats unfortunate, but it will be reactivated after 24 hours. During this time, FTP is disabled, which includes the site builder.
Technically, you can contact site.pro via Support - Site.pro if you think there’s a problem with them
But it’s not marketed that way when becoming an infinity free customer, suddenly there is an us and them thing going on whereby i paid for a product it seams to a 3rd party which only happens when going through the upgrade process, infinity free control whether the web builder button works or not and site.pro seems to be a wholesaler which points me away as it’s the hosting company allowing the web builder to work or not.
My site should under the current conditions redirect to an inifinty free website page telling me to upgrade, but instead redirects to suspended domain .net which has an upgrade link pointing to fastnet, which is crazy, if paid fastnet then it would not have made any difference then? as infinity free are still the hosting and i dont pay them even though i thought i was when i upgraded but it seems they want their partners to get the money but not themselves,
When you follow the steps to pay for a Site.Pro memebership, its very clear that you’re being directed to site.pro’s own website.
It redirects you to the appropriate suspended domain page for when a domain is suspended. as per the T&C’s
Its only crazy if you didn’t read the terms and conditions before signing up (and clicking that you’d read and agreed to the terms and conditions). IFastNet provide the infastructure that InfinityFree run’s on, and also provide the PremiumHosting Plans. However, unlike InfinityFree they don’t have the Site.Pro site builder integration.
If you paid IFastNet for Premium Hosting then once you’d completed the migration your site wouldn’t be suspended. But you’d no longer have access to Site.Pro on their hosting platform.
I mean, that’s how affiliate marketing works… yes?
Also any link to upgrading the infinity free package all take me to fastnet on infinity free’s suspension email and their website. So i get the impression that if i pay fastnet they somehow tell infinity free to reactivate the account?
