There is no way i got nearly 1 million hits, this happened the instant i posted on here, how do i take down this post or the link to my site? the moment that link got posted i suspect the site got attacked.
I hid the post edits you made that expose your domain name so they can’t be viewed. It’s possible that a bot or malicious actor saw your domain here and decided to attack it.
Well the site got activated and 8 mins later got permanently suspended, seeing as your forum requires the site link to create a post you kinda allowed this to happen, i paid for upgrades through your site which are not compatible with each other and you prevent me from accessing them anyway by greying out the buttons with the suspension, so all i can do now is call it a day, tell everyone on trust pilot about it, and take legal action to recover my losses.
OK, let me try to untangle this, because a few separate things are getting tangled together.
First: the permanent suspension. The timing of the different suspensions and extremely high hit count doesn’t look like legitimate traffic. It has the fingerprint of an attack, which unfortunately is a thing that happens when a brand new URL gets posted somewhere public. The forum does ask for a site link so people can actually reproduce and look into issues, and I know that this can expose a site to attacks, but I haven’t found a good alternative yet that’s easy to use for everyone involved.
The ticket you submitted goes to iFastNet, who handle the infrastructure side, and the automated read of it was the usual “too many hits, consider upgrading” because that’s what the numbers look like at a glance. That response misses what actually happened here. I’ve also messaged iFastNet with the request to have a look again considering the specific circumstances here. No promises on what they’ll do with this though.
On the Site.Pro side, since it caused a lot of confusion earlier: paying for Site.Pro buys you extra features, removal of the page limit, and removal of the Site.Pro branding. That’s it. It’s not a hosting upgrade and doesn’t change your hosting at all, so the same CPU and hits limits apply as on any other free account. It’s a bit like buying a paid WordPress theme or a software license: if the free hosting underneath hits a limit, that’s not the theme’s fault and it’s not the hosting being free that’s at fault either, they’re just separate things stacked on top of each other.
One detail worth knowing: Site.Pro doesn’t tell us who’s upgraded. I can sometimes tell by hand from the branding on a site, but our system has no way to give a paid Site.Pro user preferential treatment, because we simply don’t have that information.
And you’re right that locking the site builder during a suspension isn’t ideal. The reasoning is that you can’t publish while the account is down anyway, but I take the point that you might still want to prepare changes or export your work, so that’s something worth revisiting.
I came to infinity free as an all in one solution, to try for free, then purchase the upgrades, but what is actually happening is you direct me to your partners which when combined are not compatible with each other and i loose what i have paid already because of you suspending my account through no fault of my own, it’s like the left hand does not know what the right hand is doing, there is no value to the customer using infinity free if you use affiliate slopey shoulders attitude, being open about your suppliers does help at all, sadly more and more companies are being like this so looking for a hosting company with web builder that is not offering affiliate add on’s is a key thing to ask now, AI has advised me not to upgrade to your premium package as it uses sitejet which has a 5 product max limit, meaning i would have to upgrade separately, meaning i would be paying for hosting twice.
I have wasted days on this and the stress is incredible, time to cut my losses and call it a day, i cant recommend your hosting or your partners, i am starting to understand why people get IT companies to deal with this or just have a facebook page instead.
I wish that iFastNet would also use Site.Pro because I think that it’s a legitimately better builder than SiteJet, but it’s their choice and I cannot make that one on their behalf. Also, I tested it and the SiteJet plan they provide doesn’t even have the e-commerce features, with no ability to purchase it separately (which is the flipside of a hosting provider not having the affiliate model: you’re limited to whatever plan the hosting provider has).
But there is actually a third route, which @Meishin actually mentioned but may have gotten buried a bit: Site.Pro also sells website hosting plans directly. That way, you definitely know that you can keep working on this website. Since you have your own domain name, there is nothing stopping you from doing that.
And if that’s not appealing to you, then you could also consider another hosting provider that offers Site.Pro. Site.Pro has a partner page with a long list of hosting providers that provide Site.Pro: 100K+ customers worldwide - Site.pro
That said, maybe we can get your free hosting account reinstated for now so you’ll have a bit more time to think about where you want to go.
The thing is as a customer i came to infinity free and expected the upgrades to be infinity free products, i don’t really need to know who fastnet or sitepro are as they are your suppliers, i would have thought you white label them and take responsibility but i see now that is not your business model, if when signing up and it said “infinity free is just a middle man we forward you to 3rd parties and take no responsibility if they work or not” then i would have thought hmm this is not for me.
I have created an account with site pro and raised a ticket to cancel the renewal of the package i bought as i have no way to do it as i never created an account with them it was all infinity free at the time, they have offered to be the host but there is no information on their hosting plans as i have already bought their business package.
The site pro upgrades are not transferable to other site pro partners…already tried that, nor can i get a refund for the package i bought.
I will see what they say when they reply but I have been looking elsewhere and will most likely go with a host that can import my htdocs backup and offer robust protection so who ever it is attacking my site can knock them selves out trying to beat cloudflare etc.
If your staying with Site.Pro as your builder note that it does not work like that. Site content goes from Site.Pro to the host, not the other way. You can import your files to another host with Site.Pro support but you won’t be able to edit that site in the editor.
I would reach out to Site.Pro support and see if they are able to transfer the site you already built to one of their hosting accounts. That’s probably the best/easiest way (And probably the only way that does not involve re-building the website).
I’ve heard back from iFastNet.
While it’s possible your site was targeted, they don’t normally keep access logs, so there’s no way to verify it after the fact. And even though the traffic probably wasn’t legitimate, it did happen, it did generate load, and it did affect other websites on the server. The limits exist for exactly that reason, so reactivating an account that hit them isn’t something to do lightly, especially when the account would come straight back into the same situation with nothing changed to stop it recurring.
What I can do for you is a pull a backup from Site.Pro and send it to you. That way, when you have a new hosting provider with Site.Pro, you can import the backup there and continue where you left off.
I understand why it felt that way for you here.
To be clear on what we do and don’t own: we’re responsible for the free hosting and the Site.Pro integration, and both of those work as designed. The paid services themselves are sold by the partners, and the checkout sends you to their website, which is where the purchase happens. iFastNet and Site.Pro both work as their owners intend, they’re just separate companies that don’t integrate with each other. That’s the friction you ran into, and I get why it’s annoying, but it isn’t a case of something being broken.
On cancelling and transferring: just to check, did you raise the transfer question with Site.Pro’s support directly? It could be that transferring may be possible in some cases, so it would be good to have some clarity on that.
Site.Pro runs two partner models. A Revenue Share model, where you pay Site.Pro for the license directly, and a White Label model, where the hosting provider pays for the upgrades. We use Revenue Share. Under White Label, plans definitely aren’t transferable, but under Revenue Share it may be possible, so it’s worth confirming with them.
You can see Site.Pro’s hosting plans and pricing here: Prices | Website builder | Create New Website - Site.pro
If you do want to move elsewhere, then you should know that you cannot import a Site.Pro website into a different builder and keep editing it, so you’ll want a host that also offers Site.Pro. In some cases, the website might just carry over automatically, and if not, I can provide you with that backup which you can import there.
Good to know: you can just pair Cloudflare with our hosting. The only requirement is that you need a custom domain, but you have that.