Your FTP account quota has been exceeded

[PattonChuck]

I’m getting the quota exceeded error when I use the File Manager and FileZilla no longer connects to the server, despite everything on my account appearing correct and statistics showing this:

|Disk Quota:|5 GB|
|Disk Space Used:|1113 MB|
|Disk Free:|3887 MB|
|Inodes Used:|4 % (2655 of 59400)|

What could the problem be?

[dan3008]

That’s a common error with the online file manager.

What error are you getting with file Zilla? Fixing that might be the best option

[KangJL]

@PattonChuck

FileZilla no longer connects to the server

Please provide ftp logs

How to get full logs from FileZilla

When trying to debug issues with FTP connections, it’s very useful to know what an FTP client is doing under the hood. FileZilla is a very popular FTP client which can provide fairly detailed information about it’s connections. This article explains how to get this information. Enable debug logging To enable debug logging in FileZilla, you’ll need to do the following: Go to Edit → Settings… Scroll down to the Debug page. Ensure that “Show debug menu” is enabled (it is by default). Update the…

[PattonChuck]

|Status:|Resolving address of ftpupload.net|
|Status:|Connecting to 104.225.12.42:21…|
|Error:|Connection timed out after 20 seconds of inactivity|
|Error:|Could not connect to server|

[PattonChuck]

I’ve used FileZilla via the exact same login credentials for months, daily. It suddenly quit connecting. I’ve doublechecked all of the settings. That’s when I turned to the InfinityFree File Manager to upload my files. But it’s giving me the exceeded quota error. Nothing is exceeded.

[KangJL]

@PattonChuck

|Status:|Connecting to 104.225.12.42:21…|

Please read

@Admin

Check you are connecting to the right IP address

BT Internet and Plusnet in the United Kingdom (but other providers in other countries may have similar restrictions) have a Parental Control feature which is known to interfere with the connection to our FTP servers. Specifically, they block DNS queries to the FTP server name ftpupload.net.

You can check whether this is the case by checking the logs of your FTP client. If you are using FileZilla, and everything is working as it should, you should see a line like this in the logs.

Connecting to 185.27.134.11:21...

If the line shows a different IP address, it means that DNS lookups to the ftpupload.net hostname are being intercepted on your network and blocking you from accessing the FTP server.

You can work around this by using the FTP hostname ftp.epizy.com or using the IP address 185.27.134.11.

Disabling the Parental Controls on the connection should also allow you to connect to the FTP server without issues.

[PattonChuck]

@Admin

ftp.epizy.com

It connects to the epizy server, but it doesn’t allow access. I’ve doublechecked and even changed my password, but keep getting this:

|Command:|PASS **************|
|Response:|530 Login authentication failed|
|Error:|Critical error: Could not connect to server|

[KangJL]

Did you do this?

@Admin

Login to your control panel

After your account has been created, or reactivated after a suspension, you may need to login to the hosting control panel once to enable FTP access to your account.

You can login to the control panel by logging in to the client area, go to the Accounts list and click Manage next to the account. Then, click the big green button which says Control Panel to login.

After this, you can try to reconnect to FTP.

[PattonChuck]

After closing and reopening FileZilla, it’s now timing out on epizy as well. Prior to restarting the program, it would connect quickly, but gave the login error. I think something about those ftp platforms is getting blocked.

The “Online File Manager” link on the control panel page allows upload, without the error, but not the filemanager.ai that’s linked from the “File Manager” button on the accounts page. They appear identical, but the ‘File Manager’ route gives the ‘quota exceeded’ error every time.

[EdwardHamHam]

@PattonChuck

It connects to the epizy server, but it doesn’t allow access.

Judging by your logs, the ftp.epizy.com domain is not leading you to the right IP address. Could you please try connecting directly to 185.27.134.11 instead?

[PattonChuck]

That’s where it’s currently looking for epizy.

|Status:|Resolving address of ftp.epizy.com|
|Status:|Connecting to 185.27.134.11:21…|
|Error:|Connection timed out after 20 seconds of inactivity|
|Error:|Could not connect to server|

[Admin]

Did you try to login many times unsuccessfully? Then you may have been flagged by a security filter on our FTP server and be temporarily blocked from accessing it. If so, the issue should resolve itself automatically after a short while. So please just try again later.

[PattonChuck]

This actually started last week. I thought it may just be a glitch that would get fixed, so after failing to connect 2 or 3 times, I simply waited until the next day to try again. It’s been about a week since I was last able to connect via FileZilla and there have been a couple of times I waited more than 24 hours to try again.

[ifastnet]

please share your username eXX_xxxxx

[PattonChuck]

if0_35955879