People are free to have their own views, to guilt trip people was never my intention, I simply stated the facts as I saw them, and you know what, i don’t think that Admin disputes them… Knowing Joomla is outdated is one thing, being able to rectify is another… Like I said they were legacy sites, the clue is kinda in the title I feel, but again, each to their own view…
Well, anyways, nobody will fix the website for you, only you can fix it. The best we can do is to help if you specify the issue you have, but remember that nobody here works for you and that again, it was your decision and your consent to host it there.
Update your Joomla website, it is not deep. And most importantly it takes lesser effort than writing many paragraphs here regarding your views.
There is a guide that can help:
https://docs.joomla.org/Joomla_3.x_to_4.x_Step_by_Step_Migration
There are some other unofficial tutorials if this one is confusing, a quick Google search can help you find one that suits your needs:
https://www.google.com/search?q=joomla+3+to+4+upgrade+guide
If you get stuck somewhere during the process you can ask in this forum, the community would be more than happy to assist you and help you keep going, but please understand that only you can do this process, we can’t do it for you. The upgrade won’t stop; and keeping your sites alive is entirely up to you and your willingness to adapt to new situations and make the best of them.
Yeh I have been looking into it… The problem seems to be that very few if any of the extensions downloaded are still being updated, so they will fail the migration… So basically they need to be deleted before they go from Joomla 3 to Joomla 4… The problem here though is that the sites here are on 3.9 and the migration module is only on 3.10, and nobody can access the backend since updating… Basically the server update has ruined our sites… The sites themselves work perfectly fine there is nothing wrong with them on a lower PHP server… Obviously any new ones will be built using Joomla 4…
Unfortunately, it can happen that an extension can cause a site to crash, which then prevents you from using the admin panel from disabling said extension.
But fortunately, code isn’t magic, and whatever the code is doing to enable or disable plugins is also something that can be done by hand.
And according to this article, you can disable plugins by making a small edit to the database of Joomla through phpMyAdmin. Which is also something you can do here:
I am thinking of just deleting the directories with FTP, once I get one site ready just screengrab the image and compare the two, any others just get rid of… That should work shouldn’t it, as the Joomla CMS is just a display from what is in the directories no?? Then maybe just FTP a Joomla 3.10 pre migration package via FTP as well and see if they open??
I know that WordPress will just disable the plugin for you if the code has been removed, but I don’t know how Joomla works. It’s also possible that Joomla will crash because code files of an enabled plugin are missing. I would suggest going the database route instead to be safe, but you can try to remove the files instead.
Well this is how Customer Service should be, the Klique leaving threads alone that do not concern them and letting customers receive help of accountable people… I was told very a wise man 20 or so years ago when I first learned basic HTML and web design to never interfere with a database structure on a website lol, so it is something I have always remembered… I wouldn’t be confident about not breaking my own sites, and who would I have to blame then lol… Plus on the sites we can’t see the back end of there must be 20 or so extensions, i don’t want them disabled I want them gone… Then I might be able to find the time to get a copy of Joomla 3.10 on some of them and migrate one of them, see what happens… Where can I get lower PHP free hosting… I looked at byethost or something like that (very similar to here same sort of thing, and despie advertising PHP 5 servers pefect for me,. their forum says they are updating the same as here)… Any others I should be checking out??
Thanks,
Paul
It really helps that there are specific issues we can discuss. It’s much easier to give a helpful answer to the question “how to upgrade from Joomla 3 to Joomla 4” than “what did you do to my site”.
Our platform is the same as ByetHost’s, so you’ll essentially get the exact same hosting as you get here. There may be other free hosting providers that offer PHP version selection, but I don’t know which providers that would be.
Premium hosting does come with PHP version selection. You could choose to just get a Super Premium for a month to test the upgrade and then move your site back to free hosting.
Alternatively, you could setup a local PHP+MySQL environment on your own computer with PHP 7.4 and use that to test the upgrade.
That was the question that got to the truth though…
I wouldn’t know where to start with that lol… I am just going to update the Joomla files when I get a chance and go from there… Also try and remove the out of date extensions I can’t update… I will update them via FTP as well as I have had the odd bad gateway when using the in Jooma updater a few times… I have sites where I can see the back end on version 3.10 it just the ones one 3.9 and below where the fun starts, so I might be able to get in there and delete them through te back end one I have updated them through FTP, the Joomal files…
I see other people have had their sites broken in exactly the same way as ours… It really is unfortunate that this so called improvement has resulted in so many people having their sites broken… They are also being charged to repair the damage you guys have done…
Paul
A way to force people into updating their outdated scripts 
Most of them do not complain anyway, it even lets them use frameworks which are compatible only with PHP 8.0+
Nobody’s being “charged” for anything. The issues, again, are due to using outdated scripts, plugins, or software. Keep in mind that the people who ask for help on this forum about anything are only a mere fraction of the many customers who use InfinityFree. Most people have not complained about the upgrade and the ones that have can solve the issue by updating their sites.
The responsibility of keeping a website up to date and well made so it stays online always falls to the webmaster (you in this case) regardless of what service, if any is hosting the site. Some companies or organizations will have a team of employees or volunteers dedicated to that so they don’t have to worry about it. Others may get contracts with managed hosting companies or independent contractors that maintain your site for you. But both of those options cost money, on top of whatever price you pay for hosting. You’re getting your hosting here for free. If you’d like to seek out an individual to maintain your site and make sure it stays up to date, there are plenty of individuals with experience being webmasters out there, who I’m sure would be willing to help you.
Instead of whining about websites getting broken, using that time to keep websites current is preferred as it is more productive. Websites will have lesser chance of getting broken this way
Well, not if the issue was caused by their own negligence.
If you were told not to disturb the beehive and you hit it with stones. You get stung as a result, do you deserve sympathy?
I guess the case is clear…
That is simply not true… I could fix every single one of our sites that you guys broke by rolling back the PHP version, but that is hidden behind a paywall… So it might be an uncomfortable truth, but in my view it is clear that if it is not you guys that are trying to charge me for fixing the damage your update has done to our sites then somebody is… That is the truth…
Paul
Why is the fact that you need to upgrade your website to be compatiple with the newer PHP versions so hard to digest for you?
Seeing how you chose to screenshot the post instead of link to it, here is the post for anyone else who wants to see:
I didn’t flag that post, but I can tell you that post is not acceptable.
It’s a hosting support topic. Any replies to that topic should be related to solving the problem that the original poster is having.
Your post does not do that. Instead, your post complains brings up a number of accusations that are very clearly, very obviously false, such as:
- We don’t address respond to any issues, even though I replied to the original question WITHIN MINUTES after the question was posted with an actually relevant reply.
- My reply offering various options that do not involve paying anything, nullifying your argument that you or anyone else is being forced to pay to solve the issue.
- Us hiding questions, despite the fact that you found that topic and it was open to replies. Meaning the topic author was free to reply to my message or ask follow-up questions, which they chose to not do.
Yes, you’re having the same problem. Yes, you’re angry about it, and rightfully so. That doesn’t entitle, let alone require, you to trawl the forum looking for other posts of people who were unprepared for the PHP upgrade and pile on baseless accusations.
Yes, the answers you’re getting here are not what you were hoping to get, and I wouldn’t be surprised if the person in that other topic is also disappointed. That doesn’t excuse your behavior.
I’m going to make this very simple for you. You have two options:
- You decide that you want to continue using InfinityFree to host your website. This means you must upgrade your site to Joomla 4, doing whatever is necessary to do that. You will need to this, but we can assist you with if you have questions.
- You decide that you’ve had enough of us and our service, and go elsewhere. If so, then please just go. Say your closing piece if you want, and then leave. Staying here complaining about how we wronged you is not going to help get your website up and running at your new provider.
All I care about is that you’re satisfied with the hosting you have. If we can provide that hosting, I would like to have you here. But if our service does not align with your needs, it’s in nobody’s interest to force you to stay.
If you decide to stay, please accept the limitations of our hosting, and work with us in a productive fashion that will help us move towards getting your website up and running again.
I would have rather you never broke it in the first place… It is unfortunate that people are not allowed to show solidarity in here with people who have suffered the same thing as me, namely a webiste host actually breaking our sites with something that is meant to do the opposite… There is a way to fix it, but somebody wants us to pay, all people need to do is allow us to choose what PHP we use rather than try and charge us to fix our sites…
I accept this is a global platform… Here in England we have a saying if it is not broken, don’t fix it… I left our sites on a Friday, and I feel that I have every right to expect our sites to be in the same state as they were when I left two days later?? They were not broken by us in any way?? So why should we fix the work of others?? Also the sites they are not broken, they work perfectly. The problem is with the update and the way it has broken sites. It is not just me that is suffering, but unfortunately we are not allowed to show solidarity with others as the Clique doesn’t like it…
I was referring to Clique members and not you… Usually Clique members come out of the woodwork, on that post they were very conspicuous by their absence, but you are right you did reply, and I think it was mentioned they had to pay to roll back their PHP.
The above comment cleary refers to paid hosting…
My question is still waiting and has never been published. It remains hidden… It was a carbon copy of the post flagged by the Clique as I wanted to keep it out of the hosting section, but they blocked it anyway lol…
Your service is what it is… I am not going anywhere, while I accept that this is a free plan, the least I feel that people who enter into an agreement with you is that you do not break their sites when they are enjoting their wekend… The fact that DARVO is being used to try and portary me, the victim of you breaking our sites, as some sort of aggressor, well it is what it is as well. The sites will be fixed in good time, but I know you are going to break more of them in future, so they will be fixed at the same time when you have done all the damage you are going to do with your updates… Obviously all new sites will be created using Joomla 4.