Website suspended

[mindset49]

Greetings, I am also facing the same challenge. Please, can you tell me how you resolved your challenge?

[dan3008]

Hi there welcome to the forum.

You’ll generally get a better result starting your own thread rather than jumping on an old one. I’ve moved this into its own thread so we can try and help you.

So there are 2 types of suspension
1 - temporary. This is where the suspension lasts for 24 hours. If this is the case then you just have to wait out the suspension. Once the 24 hours have passed, then you’ll be able to access your site again. This is usually for reaching the hit limits or CPU limit on your site.
These articles can help with these suspensions:

What does the hits limit mean

One of the limits InfinityFree enforces is the “hits” limit. This article explains what a hit is, how you can control your hits usage and what happens if you exceed the limit. What is a hit? A hit is a simply request to a file on your website, which can be a HTML or PHP page, an image, a CSS file or something else. A hit is not the same as a page view, visit or visitor. Visitor can visit your website multiple times, a visit can include multiple page views, and a single page view can include mu…

What does the RAM limit mean

One of the limits InfinityFree enforces is the RAM limit. This article explains what the RAM limit means and how you can control it. What is the RAM limit? The RAM of a computer, often just called “memory”, is the storage uses by programs to store temporary data while the program is being executed. Every time a PHP script is executed, it uses RAM to store intermediary data necessary to generate a response. Free hosting servers come with a large amount of RAM, but the amount of data that can be…

What does the IO limit mean

One of the limits enforced by InfinityFree is the “IO limit”. This article explains what this limit means, what usually causes it and what you can do to prevent reaching it. What does IO usage mean IO usage measures how much the PHP code on your site interacts with the hosting storage. It’s usually measured in MB per second. Your website generates IO usage for example when uploading files on your website using a built-in uploader (such as the media manager in WordPress) or when installing plug…

What does the CPU limit mean

One of the limits InfinityFree enforces is the CPU limit. This article explains what the CPU limit means and how you can control it. What does CPU usage mean and why is it limited In the computer you’re reading this on (regardless of whether that’s a PC, laptop, tablet, phone or something else), there is a processor. This processor, or CPU, does all the calculations for all the programs running on your computer. If these programs use too much processor power, your computer will slow down, possi…

2 - Permanent. This is when the suspension is, well, permanent. In these situations you’ll be given the option to raise a support ticket. Only support can reactivate your account or offer a backup, raise a ticket and see what they say. Permanent suspensions are generally only in cases of abuse (Such as hosting porn or illegal content on your site), or repeated issues resulting in 24 hour suspensions. Because of this, Support may not be able to reactive your account or offer a backup. The below articles might be of use to you:

My account is suspended, what can I do now

You’re probably looking at this article because your account was just suspended. If your account is suspended, it means you cannot login to your control panel, use FTP or visit your website. If you want to know what to do next, the first thing you need to know is why your account was suspended. There are three different suspension types. Suspended on request or inactivity If you used the Deactivate Account option in your client area or if your account has not received any visitors in 20-60 days…

My account was suspended for no reason

Sometimes, an account may be suspended seemingly out of the blue, with a vague description like “abuse”. If you believe your account did not violate any rule, this lack of a good description may be mistaken for being suspended for no reason. However, this is simply not true. To state very clearly: INFINITYFREE DOES NEVER, HAS NEVER AND WILL NEVER SUSPEND ANY ACCOUNT AT ANY TIME WITHOUT PROBABLE REASON. Any time InfinityFree suspends your hosting account, we do this for a reason. You may not b…

[mindset49]

Hello everyone,

I’m Francis, a blind web developer. I am currently migrating my domain techtrendcentral.com from InfinityFree to a premium hosting environment.

The reason for my move is that I am building a professional e-commerce shop using WordPress and WooCommerce. On the free hosting plan, the site was frequently crashing due to resource limits, so I have upgraded to a premium service to ensure stability for my customers.

I have already deleted the domain from my InfinityFree account and successfully updated my nameservers at the registrar. However, my domain is still being redirected to a suspension page. Since I have no access to the old control panel to manage this, I want to understand if this redirect is a permanent system lock or if it will clear automatically.

As a developer, I am trying to learn the specific reason why the network continues to serve a suspension page for a domain that has been removed from its system and pointed elsewhere. Any technical feedback on how to ensure a clean break during such a migration would be very helpful.

Thank you.

[Meishin]

@mindset49

to a premium hosting environment.

You are no longer a customer of InfinityFree. There’s not much we can do for you, please contact them directly for support for further inquiries.

@mindset49

However, my domain is still being redirected to a suspension page.

This is called DNS cache. It will solve itself automatically, usually within 72 hours. Again there’s nothing we could do for you because this is how the Internet works.

[Admin]

I checked your domain and can see your website is now working (though loading slowly). However, it doesn’t appear to be hosted with us or iFastNet anymore.

The suspension page you saw was temporary. When you deleted the domain from your InfinityFree account before the DNS changes had fully taken effect, some visitors were still being routed to our servers. Since the domain no longer existed in our system, they saw our standard suspension page for unknown domains. This is normal behavior during DNS propagation, which can take up to 72 hours to complete.

For future reference, here’s the recommended migration process to avoid downtime:

1. Set up your new hosting account and website first
2. Update your nameservers at your domain registrar
3. Wait 2-3 days for DNS changes to propagate fully
4. Only then delete the domain from your old hosting account (optional)

Note that step 4 is optional. Once the DNS changes have propagated, nothing you do on our hosting affects your website anymore. You can delete the domain if you want to clean things up, or just leave it and let the account expire due to inactivity.

If you’re specifically moving from InfinityFree to iFastNet premium hosting, they offer free migration with zero downtime. They can handle the entire process, including traffic forwarding during the DNS transition. Just contact them after your premium account is setup and they can guide you through the process.