Website IPs 185.27.134.116 and 185.27.134.98 are down

Hi, i’m a new IFree user, may make some blunders or leave out relevant info, please be patient . . .

My new website is down since Jun 4, IP apparently 185.27.134.19, an IP not listed in the down lists afaict. I cannot log in via ftp to update, and the only pages i can view are those in my browser cache, otherwise i get the error msg “The connection has timed out . . . The server at sarlo.42web.io is taking too long to respond.”

And when i try to go to control panel i get the error msg “maintenance is underway on your server you will see your site offline until the work has completed, please do not make a support ticket about this. Apologies for the inconvenience”

Any suggestions?

Thanks, Sarlo