Website files lost on website IP 185.27.134.215
Please i want to know what happened
It was not my fault
I want to know why this happened from your side
I know it is a free hosting, but this not a reason to lost my files , i put a massive effort to build my site
What is the situation now regarding my domain which i purchased from another domain provider, how to protect it ?
How to solve this problem and restore my site again
Files already still exist in the file manager, so how they were lost ?!!!
Hi. Welcome to the forum. The post here explains the problem
Which components are affected by this issue
You will be affected by this issue if your hosting account (website) is on one of these IP addresses:
185.27.134.98
185.27.134.116
185.27.134.215
What issues may you see
FTP → 421 Home directory not available
404 this one (when visiting your website)
[404]
Error 403 (text form only - no imgs) → when visiting your website.
Your website will show some kind of The connection has timed out / Connection Refused / Unable to connect / ERR_CON…
You should always make regular backups of your site as described in this FAQ
Good website administration requires making backups of your account regularly and storing them somewhere safe yourself. You also need to download backups in order to migrate website to other hosting accounts.
InfinityFree does not create or store any backups of free hosting accounts. It’s your responsibility to regularly create backups, and to store them somewhere safely.
Backup your website files
The best way to backup your website files is by downloading them using a desktop FTP client.
Op…
Your domain should not be effected if you purchased your own domain. All of those settings are stored on the server of the company you purchased the domain from… not on InfinityFree servers.
As far as restoring your files, the admin or someone from InfinityFree will have to take a look at your site on the server.
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You saw that big orange banner.
Just read it and it answer all of your questions.
Also please don’t do multiposting.
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I still not found a steps that i have to do to restore my site
Have i reinstall wordpress and put my files again ?
Have i make another ssl certificate?
What steps should i do ?
Cuz there’s no way unless you have backups.
But your site seems to be working for me.
Just reinstall and link your database by changing wp-config.php
.
Just do what you did when you request your first certificate.
4 Likes
Site return to work . Thanks for your kind fast support in answers
Finally , please guide me to an article that helps me to protect against these situations ? Thanks again
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Just take regular backups.
Good website administration requires making backups of your account regularly and storing them somewhere safe yourself. You also need to download backups in order to migrate website to other hosting accounts.
InfinityFree does not create or store any backups of free hosting accounts. It’s your responsibility to regularly create backups, and to store them somewhere safely.
Backup your website files
The best way to backup your website files is by downloading them using a desktop FTP client.
Op…
5 Likes
Okay thanks alot . Have a nice day
3 Likes