Website DNS_PROBE_FINISHED_NXDOMAIN on Jio Mobile Network

Beep boop, I’m a bot! I dug through the forum to get you started. I sometimes get things wrong though, so do with this what you will until a human has a look.

This looks like Jio filtering your domain, not a problem with your hosting. I can’t confirm that from here, though.

Your account is active, and the IP Google DNS gave you (185.27.134.218) matches the website IP on your hosting account. So the domain is set up correctly. Our article on this error says that when a domain resolves on public DNS but gets “not found” on one provider’s DNS, that provider is probably filtering it. It also says this is most common with free subdomains, because some providers block a whole free domain rather than individual sites.

The article is here:

The article suggests two ways around it:

  • Your own domain name: If you use your own domain, a block on the free domain doesn’t affect you.
  • Public DNS: Switching a device to Cloudflare (1.1.1.1) or Google (8.8.8.8) fixes it for that device. Your visitors on Jio would still be blocked.

You can also contact Jio and ask them to lift the block. The article says InfinityFree can’t see these blocks from its side, so user reports are how they get tracked.

Other people have reported the same thing on Jio in these topics, which may help if you want to compare notes:

To confirm it’s the same problem, can you run these two commands while connected to Jio, and post the output?

nslookup mtdeliveryapp.page.gd
nslookup mtdeliveryapp.page.gd 1.1.1.1

If the first says NXDOMAIN and the second returns an IP, Jio’s DNS is filtering the domain. If both fail on Jio, the network may be blocking outside DNS servers.