Various website IPs are down

Various website IPs are down

At this time, there are a couple of IP addresses responsible for customer websites that are down. Most of them went down at May 5 at 4:30 UTC. The affected IP addresses are:


You can find the website IP address of your hosting account through the Account Details panel in the client area.

If you are on one of these IP addresses, you may see some of the following error messages:

  • Unable to connect / ERR_CONNECTION_REFUSED
  • Cloudflare 522 - Connection Timed Out / The connection has timed out
  • 403 Forbidden nginx

At this time, we don’t know yet what’s causing it. I’ll update this topic as soon as we know more.

Please do not submit additional support requests about this. We are aware of the issue and are working on it. There is nothing else we can do for you right now.

UPDATE 10:00 UTC: It seems that most IP addresses are now back up. Only the IP is not working at this time.


Thanks for giving and Update.

Now it is clear to me that the these IP’s is the problem.

I think this IP aswell

I tried to ping this but no response

My bad, does not exist, it should indeed by

Our servers all block ping by default. So even if everything is working as it should, you can’t ping the server.

mmmmm, i hope it will solve it! :slight_smile:

I hope the banner is more affective :slight_smile:

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I just added an update.


And what about my website?.. (IP: - URL: - Forum: Error Blank Website - #40 by VideojuegosEstudiosC )

Your website is on a different IP address than those listed here and is experiencing different symptoms than those listed here. So it seems pretty clear to me that it’s probably unrelated.

My site is down now.

I am, my site is not working either. Hopefully this gets fixed soon.

The IP was down for about an hour yesterday as far as I can tell. This was fixed quickly.



My website

Is still down :frowning:

Your site is not down. You need to clear your cache.

my website has been down for weeks. unable to log into cpanel, and when i try to go to my website it says ‘error establishing database connection’. a few weeks ago it would even connect. my ip is

That IP is working, so your issue is unrelated. Please create a new topic so we can help you further.

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