Urgent Assistance Needed: Website Issues After Laptop Formatting and OS Switch

Dear Infinity Free Support Team,

I hope this message finds you well. I am writing to seek urgent assistance with a series of issues that have severely impacted my website hosted on Infinity Free.

The story begins with a problem I encountered on my laptop, which led to my decision to format it. To provide a complete context, here’s a detailed account of the situation:

  1. Laptop Formatting: Last week, I experienced unusual issues with my laptop, forcing me to format it. This decision was made out of necessity to address these problems effectively.

  2. Website Check: After formatting my laptop, I decided to check my website from my phone. To my dismay, I discovered that my website was consistently redirecting to an “Error 404” page. This raised alarm bells, prompting me to investigate further.

  3. FTP Access Issue: Upon checking my website, I encountered a critical problem. I was unable to access my file manager due to an error indicating that my FTP username and password were incorrect. This situation left me unable to manage or retrieve my website files.

  4. Change of Hosting Account: Frustrated by these issues, I decided to take action. I deleted my previous hosting account, which was associated with the domain name “artigram.rf.gd,” from my control panel. In a bid to regain control of my website, I created a new hosting account on Infinity Free and attempted to use the same domain name.

  5. Lost Source Code: Unfortunately, I realized that I had lost access to my source code during the formatting of my laptop. This loss of vital data left me in a precarious position, with no backups to rely on.

  6. Current “403 Access Denied” Issue: Now, after activating my old Artigram.rf.gd account,i used another domain name “flik.rf.gd” I am encountering a persistent “403 Access Denied” error when trying to access my website. This error adds another layer of complexity to my already dire situation.

I am reaching out to you, the Infinity Free support team, in a state of urgency, as my website and its source code are integral to my project. I am determined to resolve these issues and regain control of my website.

I humbly request your expert assistance in addressing these problems comprehensively, from the “403 Access Denied” error to the recovery of my source code, if possible. Any guidance, solutions, or insights you can provide would be immensely appreciated.

If you require additional information or details about my hosting account or website setup, please do not hesitate to ask. I am willing to cooperate fully to resolve this situation as quickly as possible.

Thank you for your time and prompt attention to this matter.

Hi, it would probably be better to just give a brief explanation of what is going on.


InfinityFree does not hold any backups, if you lost the backup due to formatting then there is no way to get it back.

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Please don’t use AI to fluff up your post. Just provide the information we need to help you in a clear an concise way. Having us scroll through AI junk doesn’t help anyone. Just saying something like “my site artigram.rf.gd is showing a 403 forbidden error and I don’t know why, please help” is just as informative as the article you’ve shared here.


As for the issue itself, the original account of both artigram.rf.gd and flik.rf.gd is on hosting volume vol7_6, which is currently being migrated to a new server. Your files are currently still stuck in transit, which is why your website files are not accessible right now, and why flik.rf.gd is returning a 403 error.

Your website files will be copied soon, and when they are, your website flik.rf.gd will start working again.


For artigram.rf.gd, you appear to have removed the domain from the old account, added it to a new account, and deleted the htdocs directory. Because the htdocs folder is missing, you see a 404 error.

Your original website files are still in transit and will be available on your old account soon. However, because you’ve been moving your domain, it’s up to you to make sure that the websites files are moved to the right account and directory so they will be active on your domain again.

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Thanks admin

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Thanks Admin my files are back, i love infinity free

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But admin I am still having an issue

Now I have deleted the artigram.rf.gd in the new account I created and now I have created artigram.rf.gd on the old account that have the files that were recovered, but is there any way I can make the file be in the htdocs in the root dir instead of making them inside the artigram.rf.gd folder?

Like the way it was I am sorry for changing the names

Unfortunately it’s not possible unless you remove the domain, create a new account with that domain, and move your files over to that new account.

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Ok thanks mod

hy, i tried to use the artigram.rf,gd instead of creating a new account but when i try to access artigram.rf.gd i get

404!

We couldn’t find that page.

Please check to make sure you’ve typed the URL correctly.

This webserver is CaSe SenSiTiVe so ensure capital letters in the URL match the files uploaded.

Is artigram.rf.gd/htdocs path present? Take not le of this:

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yes its present

I see this

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its becaue of the changes i am making, ive requested a review

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