The hosting platform returned an error message while trying to process your request. Please try agai

[NanoSphereTech]

Can someone help me contacting support?

Site nanosphere.tech

The hosting platform returned an error message while trying to process your request. Please try again or try making the change through the control panel. The error returned is: Error #0000000013 Please contact support

[Greenreader9]

@NanoSphereTech

try making the change through the control panel

Try this

[NanoSphereTech]

Hi, thanks. Still not working

[NanoSphereTech]

It appear as SUSPENDED

[NanoSphereTech]

[EdwardHamHam]

I don’t think it’s suspended, as your site is still accessible.

I’m not sure what’s causing this issue, but evidently, it’s something on the technical side. You might have to wait until the admin is available to look at it.

[Admin]

I’m sorry for the delay in responding to your request.

There seem to be two issues at play here:

• When your account is suspended/deactivated, your CNAME records are disabled too. This appears to have happened to your CNAME record too. However, when reactivating the account, it appears your CNAME record was not restored correctly.
• There is a known issue where if your CNAME record gets corrupted for any reason, it’s not possible to delete it to fix it yourself, requiring a server admin to remove it for you.

I have escalated the issue to get this issue resolved for your domain and see if the underlying issue can be solved.

[Admin]

I’m sorry for the delay.

The corrupted CNAME record has been removed now, so you can now recreate it to continue renewing your SSL certificate.