my ssl certificate has expired, I want to create a new ssl certificate, when I click “setup CNAME records” I get an error “The hosting platform returned an error message while trying to process your request. Please try again or try making the change through the control panel. The error returned is: Error #0000000013 Please contact support”
This topic has the same issue
Yes, that’s indeed the same issue.
iFastNet has made some changes that should prevent such corrupted records for appearing in the first place, but that doesn’t help you if you already have corrupted records.
I have asked iFastNet to delete the invalid CNAME records for your domain.
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