chelmer
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Welcome to the forum @chelmer!
Please make sure you are filling out the topic template. Please also provide the SSL provider you are using.
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If you really think that your problem should be fixed soon then!
Please share the domain name.
And write a bit about the issue! Then only together we can solve it more quick!
The topic name itself only will not help to solve the issue!
The process for renewing my SSL appears to have changed a litttle since the last time, almost 3 months ago. e.g. there is now a choice of SSL providers.
But I think I’ve overcome that. I have requested the SSL be renewed and received an email confirming it has.
I see the new SSL has been issued, but the ‘show’ box does nothing.
So I’m unable to view the Private Key and Certificate, in order to copy it.
How can I view the Private Key and Certificate please?
The SSL issuer is Let’s Encrypt.
The domain name is www.chelmer.com
So your certificate is generated!
Can you please try after clearing the cache or use incognito!(most of the time that will solve the issues)
Thankj you. I’ve tried claering the cache, and that does not work.
I tend to use Firefox, but on this occassion have also used Chrome, but with no success.
Could you explain what you mean by “use incognito” please?
Browsing in Incognito mode means your activity data isn’t saved on your device.
Like temporary browsing without saving cache and data if once you closed the window!
Have you tried in mobile browser??
Your case seems like alignment missing! (I’m saying this coz u r saying u got issued mail)
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So I dicovered incognito mode, at least for Chrome.
Ctrl-Shift-N
Tried that with Chrome, but still the ‘show’ box does not allow me to view the Private Key and Certificate
If possible.Can you share the screenshot!!
Thanks for that, we cross posted.
Unfortunately I don’t have a smart mobile; I only have computers and they all have Windows OS.
I’d love to show you a screenshot. , Sorry I’m new here (on the forum), let me try this:
I also note with the new formatting that I cannot logout by clicking the avatar on the top right - the purple icon.
Previously that would give me a drop down menue to logout. Now no dropdown menu.
(but I have the link to logout, so I can work around that)
Put this link directly, you’d be logout - Login to your account - InfinityFree
So in your case as I told already!
It look like alignment missing!
So try using any other browser!!!
Thank you - that’s the link I have and know it still works.
Here’s another screen image, scrolled down a bit
I’m thinking I need to press the ‘show’ button to view the Private Key and Certificate, but it does nothing
Which OS are you using? Your device seems old?
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I’m not sure what you mean by “alignment missing”, but I did try this in Chrome as well as Firefox before coming to the forum, and I get the same result in both browsers.
It was in Chrome that I used ‘incognito mode’ too.
I’m using MS Windows XP.
This has worked fine for the past 2 years. I have updated the SSL cerificate every 3 months.
I think is is your device screen ratio issue!
Then wait admin will help you as soon as possible!