SSL certificates missing intermediate certs

[somelo]

Website URL

fast-followers.com

Error Message

I tried installing a 1-year SSL certificate from Namecheap, and I also used the Infinityfree free SSL option (Let’s Encrypt). In both cases, the certificate is installed, but the intermediate certificates are missing, which results in warnings/errors on some devices. Here is the latest example where you can see the chain certificates are missing: SSL Checker

I tried to add them to the SSL box in the control panel, but I got an error message that I can’t do that. Please advise.

[Admin]

My advice: don’t let the FUD from SSL checkers make you believe that your website has an issue that it doesn’t have.

Is there a device on which you’re having trouble accessing your site with SSL? If not, then I wouldn’t worry about it.

If you want to know more, please see this article:

SSL checker shows "certificate not trusted" warning

When you check your InfinityFree SSL certificate with online SSL checker tools, you might see a warning like this: The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate. This warning sounds scary, but it’s actually not a problem for your website visitors. What this warning means for your site You can safely ignore this warning. Your site will work perfectly fine with HTTPS for virtually all mode…

[dan3008]

Everything looks to be working to me.

Can you show a screenshot of any issues you’re facing?

[Saerwyth]

I’ve just had this issue which is caused by infinityfree not including the ca-bundle (i.e. intermediate) certificate on the server. There is then a break in the chain if the browser doesn’t already have the intermediate.

Where it does work, the browser will have previously been used to access a site where the server is correctly configured to include the relevant ca-bundle/intermediate certificate and it will have then stored that intermediate as a trusted certificate.

My solution was to move my site to another hosting provider where it is included and my site now renders perfectly - no more Firefox security warning.

See Let's encrypt intermediate certificate