https://www.martinbrieger.com (185.27.134.123)
I guys,
I understand that you are in some kind of upgrade, however,
neither did I receive a notice up front, nor do I find an ETA when this is likely done.
Not that I have a lot of traffic, but it would be nice to have an estimate.
I can use the Dashboard just fine and File Manager isn’t a problem either.
Just the Site is down and no ping response.
Thanks
Martin Brieger
Hey Martin,
That is a common problem for many including me.
Try reading the conversation here:
We can just wait for now. Emailing everyone might be a little too much for a simple upgrade. Anyways let’s remain patient!
Regards,
Ethan Chase.
Sorry,
not an answer to my question.
Cheers
Martin
There is no question in your post.
There was one when I posted it and fairly simple too.
What is the ETA?
Once i know that, I can do planning. I understand the outage due to upgrade, but a rough time for resolution or completion should be available.
Cheers
Martin
The NONE response is telling.
.123 affected as well
Don’t remotely understand what that quote has to do with anything.
Nor is it giving any time frame for resolution.
It has been more than 12 hours which is anything but temporarily.
We don’t know, sorry. Also, there’s no need for you to be so bitter. We thought this might only take a few hours (maybe three) but it seems that was wrong.
We were not able to provide a notice to you because we were never made aware by the hosting provider (iFastNet) that upgrades were being started.
We apologize for your poor experience here. Feel free to respond if you have any more questions about the hosting.
I am only bitter because there was no upfront notice nor an ETA for resolution.
My site is still unavailable.
I completely understand problems and issues in IT. I work there myself for the past 30 Years, but a System Down Situation also requires communication.
If there are issues that are out of your Hands, I even get that, however, leaving people in the dark is not a good policy.
As yet, I have seen no Information anywhere as to what the Problem is and what will be done to resolve it and in what time frame. I mean, I have done upgrades on Mainframes and such and never had lengthy down times.
Again, I am only frustrated, because the communication is not there at all, meaning that I can’t even communicate anything to MY people.
I know exactly how you feel, because:
We did announce that upgrades would be resumed when they started.
But at the time I don’t think anyone knew what kind of impact the changes were going to have.
I’ve been told that iFastNet is doing a slow rollout and started small first. But everything seemed fine at first, and issues only became apparent once they started ramping up, when it was too late to go back.
Again,
I completely understand, but if I had a ecommerce application, I would need to spend quite some time to do validation after the upgrade. I wouldn’t trust that one bit and I don’t have the luxury to start finger pointing. If there are wrong charges on a Credit Card, a customer doesn’t care what happened, he wants it fixed.
I am not sure if iFastNet people are in a position to appreciate the possible impact of their doing.
There is positively a very steep learning curve ahead.
Also, as I mentioned early on, if people would have been made aware by e-mail, they could have done a BackUp of Pages and Data to prevent potential loss. I actually have a PHP script for doing just that.
Moreover, I do run Apache with all extensions, PHP and mySql for offline development. Now the environment is certainly different, none the less, this isn’t Rocket Science and someone screwed up Big time.
I took the liberty to check the iFastNet site, but there is no apparent mentioning of anything related.
If people were made aware by email, this would not be free hosting. Sending huge amounts of email is not free. There was a notice on the forum (And on some pages of the client area too I think) for a long time now.
When you have over 100 servers for free hosting, and thousands of accounts on each one, it kind of is rocket science. (I also don’t know what that term is used. A rocket is just physics)
If I am the SAP Consultant for Sales and Distribution for the Largest Company in Europe where the simple SAP application is too vast to be supported by a single Mainframe, then I have an Environment that is large.
That a Web-Site is down for over 24 hrs is simply clueless finger pointing.
As for the eMail: All that is needed, is a Database holding the eMail addresses (which I am sure exists), a simple sendmail script and it is perfectly free of any charge.
I don’t need a lecture here, I need the issue resolved and at a minimum an ETA.
That no meaningful communication is given on which I can act is the frustrating part.
Reading through the various incidents, I am not under the impression that anyone really knows what is going on or cares much. I mean missing Data is a meltdown first class. Can’t get any worse than that.
Seems to me that it is time to restore the Backups.
The numbers do not impress, sorry.
Ok,
took long enough. Site is accessible again.
Thanks
Martin Brieger
If you can send 200,000 emails within one week using a single email provider with a spam ratio of less than 5% I’ll give you $100
Dude,
why would I pay you any money for something that is as simple as sending an email?
Guess you are a Moderator, but IT fresher.
Please understand that setting a little AMP stack for local development is completely different from building a hosting platform with tens of millions of sites, billions of daily visitors, and all done in such a way you can offer it for free. Many things you take for granted on a small environment.
Everything simple gets complicated at scale. Or are you telling me it’s just as easy to migrate a 10k+ employee enterprise to a new ERP than it is to get a sole proprietor to switch?
Please understand that we’re not doing an upgrade here for a single application, we’re doing an upgrade for a hosting platform that runs tens of millions of unique websites.
With a single application, you can kinda know everything that’s going on, setup a small staging environment, run through your testing plan (automated, manual or both) and know for certain that all the important bits work. That’s what we do with the client area too.
But when you’re dealing with tens of millions of websites from almost as many different people, you cannot possibly test every feature of every website on every server. Especially when a good portion of those websites are not compatible with the change because of the negligence of the website owner, or are simply already broken in production but the owner doesn’t care.
What loss? I don’t know of any data loss. All that happened is that server were upgraded, and to do that, data was migrated to new servers. While the data was being transferred, it may have been temporarily unavailable. But that’s loss of data availability, not data integrity.
The reason this is so complicated is also the reason having a backup isn’t particularly useful: copying all the data off a server takes days, and that data is constantly being changed while it’s being copied. Any backup would be days behind and not particularly useful as a result.
Especially because, again, there is no data loss.
Not to mention the insane amount of storage hardware and network capacity that’s required to backup millions of websites. You can’t just pop those onto a flash drive.
A single email batch to all InfinityFree users takes more time and more money than that.
Which is also why it’s not particularly useful: emailing everyone just takes too much time.
So a system that let’s me mass mail all users for free and notify everyone quickly? Even $10,000 is a bargain.
Because you’re not sending an email, you’re sending a million.
Because email providers are a-holes and if you send any more email than a tiny amount they will block you and you’ll have to jump through all sorts of hoops to get it unblocked. And then be very careful you never get on their bad site or you won’t be able to contact anyone again.
Outsourcing email is quite common, but then you’ll have to pay depending on how much email you send. $0.80 per thousand is not unusual. Good luck with “just send an email”.
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