Recover website data after deactivation (12 days)

[Ziverre]

Hi and welcome to the forum, there was a corruption recently which caused some of the files to get lost:

Missing / Deleted Files, Error 403/404, FTP 421 Home directory not available

Which components are affected by this issue You will be affected by this issue if your hosting account (website) is on one of these IP addresses: 185.27.134.98 185.27.134.116 185.27.134.215 What issues may you see FTP → 421 Home directory not available 404 this one (when visiting your website) [404] Error 403 (text form only - no imgs) → when visiting your website. Your website will show some kind of The connection has timed out / Connection Refused / Unable to connect / ERR_CON…