My website


Before transferring my domain to Infinity Free I used to be able to access my website via a browser using just the domain name but now I have to append it with /index.html - why is this?

Secondly, even if I type in I just get the 404 not found error.

I have never had to store my files in htdocs folder with previous suppliers and I am struggling to understand how this works.




Anyway, your nameservers does not appear to be set correctly


Make sure it is pointing to and


I really can’t be bothered with this host and I want my domain released, the EPP code provided and then close and delete my account please.

You will have to releases your nameservers. There’s no EPP code because this is not a domain registrar. Once you release your nameservers and A records, you are free to use your domain elsewhere.


But you are hosting my domain!!

If you have a subdomain from InfinityFree, that is true. But you do not, you have a custom domain registered elsewhere that’s hosted here at InfinityFree. Registrars and Hosting providers are different things. If you follow my guidance above, you will have that domain ready to host a website somewhere else.

So don’t host the domain with us!

We don’t control your domain registration. We cannot “release” your domain or provide you with an EPP code, because we don’t have that control. Only you can do that.

You can also change the nameservers of your domain name to point them to another hosting provider. That’s the way to stop hosting your domain with us.


This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.