My site has been suspended

Huffle_Puffle · July 24, 2023, 1:03am

Website URL

huffle-buffle.online

Error Message

I keep getting redirected to suspendeddomain.org

Other Information

I am not very sure about why I have been suspended even after reading the article about reasons why the site can be directed to suspendeddomain.org. I did not try to change site or hosting so I’m confused. Please help administrator QWQ.

Greenreader9 · July 24, 2023, 1:09am

Hello

Can you please check the client area for the suspension reason?

Huffle_Puffle · July 24, 2023, 1:14am

There is nothing stated in the client area. Only in the control panel, it shows an error message on top that says
" Account Suspended
Your account is suspended this could be due to reaching limits of your hosting plan or for abuse.
Make a support ticket to find out more

But when I click the button , it just takes me back to the home page of my infinityfree account.

KangJL · July 24, 2023, 1:15am

Please raise support ticket from the client area

Huffle_Puffle · July 24, 2023, 1:18am

Ok but where is the option to raise a support ticket
At the moment I do not see the option
Sorry

SpookyKipper · July 24, 2023, 1:19am

Hello,

Please open it via the client area(dash.infinityfree.com)

and not the control panel

Huffle_Puffle · July 24, 2023, 1:23am

Followed the link, this is currently my view. I do not see any option that says support.

Greenreader9 · July 24, 2023, 1:26am

Click on the account, the link will be at the top.

However, based on the screenshots you shared, it looks like your account is deactivated, not suspended

KangJL · July 24, 2023, 1:28am

Is the domain still attached to the de-activated account?
That may explain why

Huffle_Puffle · July 24, 2023, 1:30am

I do not see any link at the top after clicking into the account.
Also sorry for the confusion, I have two sites, the one that is suspended is the one on top, not the deactivated one below.