My site and content has disappeared

[aostachuk]

Website URL

EVOLUTIO

Error Message

(please share the FULL error message you see, if applicable)

Other Information

My site has disappeared together with all the content within the folder “htdocs”.
I would like to know to happened.
Thanks in advance.

[ChrisPAR]

Please have a look at the pinned topic. Your site was affected by an outage, and unfortunately your content was lost:

Missing / Deleted Files, Error 403/404, FTP 421 Home directory not available

This case is closed on our end, so I’m closing this topic. To learn what the issue was, please see the initial message: To learn what actually happened, please see this post: And the final situation is described here: Yes, we are aware that the files of some accounts have disappeared. Unfortunately, those files were the victim of storage corruption and they were lost. Despite our best efforts to recover what we could, not all data could be recovered and has been lost permanently. If y…

If you have a backup or can restore the site via the database contents (which were left intact) you’re lucky, but if not, there is nothing that can be done but recreating your website from scratch.