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Hello, I sent an email to your infinityfree hello@ email address and got redirected here for an answer.
HELLO,
My (only a few pages [3 in fact] voicing(blogesque) simple) website used to work fine but now it doesn’t, can you tell me what has happened please? as I haven’t changed anything. It doesn’t display when I type the web address but did before. The website address is " iwantmycountryback.infy.uk "
Thanks, ChrisD
If you check the client area, you will see that you don’t actually have a hosting account right now. Your website was deleted a few days ago due to inactivity (it was already offline since the 29th of July).
If you would like to host that domain name again, please create a hosting account. Unfortunately, we have no way to recover your previous website.
err what delay do u put on inactivity, ive hardly had the website up?
and excuse me but what right do you have to do that without asking..how long before closingiis very pertinent here as your timescale seems ridiculous, we are not even talking 6months, far far less in fact, and its a person’s website and very little space surely! (3 page website!)
would you also confirm the date i made the website please, ie it went live
30 days of inactivity
You agreed to that in the ToS when you signed up
confirm 2nd half of june for signup yes?
I’m not an Admin. I cannot answer that question.
you sound very rigid with free websites so you expect them to be agrade proferssional kits then?
didnt think we had a lot of space to do things, am i wrong?
also please confirm, was 2nd half of june for signup and going live on a WEBSITE →WEBSITE← THAT you closed for inactivity and wasnt up for that long in the 1st place. That’s WHY I AM ASKING FOR YOUR CONFIRMATION ON SIGNUP AND GOING LIVE, thankyou. I have 2nd half of June, am I wrong?
You guys are based in Amsterdam right so are Dutch?
yes i expect the admin to answer as they know or should and infinityfree support told me to come here
right so nothing missed, to support, please reply with;
I write this early hours 3rd September 2025 so should have until early hours of 10th September 2025 at least before this topic closed going by what it says foot of your page.
6 Are forum posts retained in archive in any way, thinking as potential evidence of events and as your free hosting side support is just this, thinking if anyone ever sues you or claims harassment, or unfair treatment, not that I currently am.
Thanks,
ChrisD
Please note I’m not admin, nore am I directly connected with infinity free other than being a user and a member of the forum. However I do have a few of the answers you’re looking for so will help out with the info I have
It’s free… everything free comes with limitations.
5gb per site, or 59400 inodes --edit-- by per site I specifically mean per hosting account, sibce you can run multiple sites per hosting account
That will vary. If I put the entire script to bee movie on a page it’ll take up more space than if I just put “hello world”
Not a lot. But it still adds up.
Less than 5 (I think, although I’ve also heard 3) visits to your site in a 30 day period. I might be off with this one so someone else may correct me.
Forum posts and messages are archived. But please remember this is a community forum. So most of what’s said here can’t be put back on infinity free
IFastNet who provide the support tickets and the infrastructure are based in the UK.
Yes, it’s the second half of June. Your account was up for about 5 weeks.
The disk space limit is 5 GB per account. But accounts can of course be much smaller.
We usually talk about things like “making room”, but it’s not just disk space we’re talking about.
You see, a lot of server software needs to load the full list of websites/accounts it has into system memory, and search that memory when the server is in use. So all accounts and websites that are on a server, even when completely empty and unused, use up memory and slow down system operations.
For that reason, we don’t want to keep millions of abandoned and forgotten accounts around: they actively harm the experience of active websites, and incur expenses that go beyond simple disk usage.
There is no initial grace period for new accounts. In fact, the majority of accounts that are created every day are suspended in the 2nd month due to inactivity. These accounts are from people who signed up, created an account, played around for a bit, and then just left for whatever reason. Keeping these trial accounts around can be a major source of server congestion, so that’s why we start tracking activity immediately.
Note that you don’t actually need to have a fully finished and published site. You’re free to reactivate the account if it is inactive, and you engaging with your site during development also generates enough activity to tell us to keep the account.
Yes, forum posts will remain visible here. But feel free to take screenshots yourself of course if you think it will help you.
But I think that our policies are adequate and fair. We have a legitimate interest in cleaning up abandoned accounts and have a fair policy to inform you about impending deletion and provide you with reasonable time to prevent that.
It does not completely prevent the deletion of accounts that people still care about, but barring asking for explicit permission to delete abandoned accounts, no policy can provide that guarantee. And doing so would clog our system with abandoned accounts that people don’t care to delete because they have no reason to do so.
Also, please understand that customer protection regulation is a bit vague if you didn’t actually purchase anything to begin with (so you’re not actually a customer according to the dictionary definition, just a user). And for a paid service, the service will also be deleted if you stop paying.
So in the event this does ever go to a court, I think we have a good chance to defend our position.
No support team was involved here. The activity detection, suspension and account deletion are all fully automated processes.
2 posts were split to a new topic: Active Account Requirements
I apologise there is a lot here to wade through, forgive me that I dont grab to quote full sentence. If you feel I paraphrase to distort that is not intention, so please if you think what I say and quote sends what you said in a different direction, that is not my intention and please say.
I would like to get my site back up and running asap as I unfortunately today, yes only today, have realised how it’s being offline may have hindered others, long story, you don’t need to understand this bit (this sentence), I was only thinking others(of which a small delay wouldn’t matter), not others to others, I hope in your answer you show the extent to which this will be possible.
Right, I think there are some things I should clarify. We’re pretty clear and transparent about how our account inactivity system works, but I do realize now that this information is mainly displayed in the client area for inactive accounts and in the email notifications we send, and that you might not have seen either of those.
So here are some things I think I should make clear:
If you would like to give it another shot, please create a new hosting account. Your free subdomain was released when the account was deleted, so you’re free to register it on a new account.
Just please make sure that your profile is linked to an email address that can receive our messages and that you check regularly. So if you do get messages again about your account being taken down, you can take action to prevent this from happening again.
OKAY AS I UNDERSTAND FROM WHAT YOU SAID,
I can use the same www again. “If you would like to give it another shot, please create a new hosting account. Your free subdomain was released when the account was deleted, so you’re free to register it on a new account”. And basically what I used before.
Your suspension process, Suspended then after 3 weeks deleted. “All hosting accounts must receive at least 5 hits every 30 days to be considered active. This rule is applied to all accounts equally, regardless of their size, age, or the number of websites on them.” OKAY, that I kind of understand but wonder how do you hit a hosting account. 1 a. YOU MEAN SAY I HAVE 5 WEBSITES ON THAT 5GB SPACE, there must be a total of 5 visits to any of those websites totalling up to 5 visits so 3 WEBSITES IF I HAD 5 IN THE SPACE could be visited once over a 30 day period, one twice and the 5th not visited at all over the 30 day period and the account would remain active?? Rinse repeat over each consecutive 30 days.
1 b. " There are no other requirements to retain your account. There are no time limits and you don’t need to login to the client area, control panel, FTP server or forum. In fact, you don’t need to interact with our hosting or your website at all. As long as someone is using your website, that’s reason enough for us to keep it online. " IF THAT IS THE CASE AND EVEN THOUGH I HAVE BEEN INFORMED ALLREADY THE SUSPENDING AND DELETION PROCESS IS AUTOMATIC, I WAS ACTIVELY VISITING MY SITE AND ALSO PLUGGING IT ON INSTAGRAM AND THAT WAS WHENEVER I COULD SO IT SHOULD HAVE EASILY GOT THOSE 5 HITS every 30 DAYS that it was active AND IN MY FIRM OPINION WOULD HAVE GOT REPEAT HITS BECAUSE OF ITS NATURE SO I FIND IT DIFFICULT TO BELIEVE THAT IS HOW IT WENT DOWN. It was only up 5 weeks aswell that you state, I am glad you said it was automatic because why on earth would anyone go to the effort of creating and going live on a website for it to then get taken down after 5 weeks has gone by.
2 As it was instagram plugging, I take it phone hits by browser would still count as hits on your detection software??
3. “Free to register on a new account”, I hope can mean repeated account.
Anyway thankyou for your candid answers to date’ I look forward to your next reply and whilst awaiting will create account and put up website again. Hopefully Without Hinderance it should be up well before this thread closes(7 days as I understand it from last post, incase of problems is why I state this)
