I’m trying to download a file from my website as a .zip file from my file manager, which is approximately 1 GB, but it’s not letting me download it. It’s showing an error message: “nginx - cloudflare”. I tried downloading it via FTP, but that didn’t work either.
dan3008
December 29, 2025, 11:21pm
2
I think the problem you may be facing is that the zip file is too large. And as such, it gets deleted. See below for file sizes
The size limits are:
HTML, PHP and JS files are limited to 1 MB.
.htaccess files are limited to 10 kB.
All other files are limited to 10 MB.
This is taken from:
Sometimes, when you upload a file, the upload is completed but the file is deleted immediately afterwards. This is usually caused by one of the following issues:
Here’s admin’s official guide to making backups:
Good website administration requires making backups of your account regularly and storing them somewhere safe yourself. You also need to download backups in order to migrate website to other hosting accounts.
InfinityFree does not create or store any backups of free hosting accounts. It’s your responsibility to regularly create backups, and to store them somewhere safely.
But in short, you’ll want to download your htdocs folder over ftp, not as a zip archive
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system
January 5, 2026, 11:22pm
3
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