I'm having trouble with ftp and file manager

Hello Administrator,

I can’t login into ftp account and file manager i already check my host username, and password, it’s correct, but failed to login. I tried with different tool for connect but can’t connect and also please help me.

My username : epiz_25480303

Error Message

Command: USER epiz_25480303
Response: 331 User epiz_25480303 OK. Password required
Command: PASS ***************
Response: 421 Home directory not available - aborting
Error: Could not connect to server

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I have same problems. How did you solved?
Is it just wait till when they fix?

You need to wait until the FTP problems are fixed on your end before the FTP-based services can work flawlessly.

Thank you,
Then, it seems I need to keep check updates and waiting till new fix notice.

The outage of Tuesday also caused problems for the account creation process. While most accounts were created successfully (albeit with a long delay), it appears that some accounts got corrupted. If you get the FTP error you see, then that’s what happened to your account.

Since it’s a new account, the easiest fix is to just remove the domains from this account, deactivate it, and create a new one.

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Thank you for update.
Unfortunately, I’m still having same problem. Is it mean my account got corrupted??

probably, try to delete and create it again

That’s what I just said, yes.

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