You avoided my question. I guess you were suspended for abuse.
That means that you will not get your files back.
I also encourage you to read the TOS again:
And then tell me why you were suspended (you can find examples in § 6 and § 10).
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Please Read:
I guess if we can’t resolve this right now, we’ll have to wait for Admin’s intervention.
I’ve been waiting for two weeks, no response yet.
Can you screenshot the very beginning of that ticket? So your first message, and supports first reply.
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No, the first message. As in the very first message that you sent to support.
This is the first post, I don’t understand what you are saying.
Please send the screenshot of the account in your client area (not the ticket page).
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First, you suspended my account unjustly, then you didn’t respond to the tickets, and now you’re saying that you won’t give the files. I have been using infinity with love until today, these things made me very sad.
Please help me moderator.
You shared this screenshot where you stayed that you have been asking for help for 5 days already.
Could you screenshot the first time you contacted support?
When Admin comes online, he will be able to provide additional info about the suspension.
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I would not say unjustly, I would say it is justified, you just can’t understand the reason, and your support ticket is not clarifying it for you (or me), which is annoying.
We don’t manage the tickets, iFastNet does.
We actually don’t know that. It is our best guess, but because the support ticket is vague, we can’t really tell you “yes,” or “no.”
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What do you say, I sent tickets, I sent them in an e-mail, can you take a screenshot and tell me.
It appears I can’t reiterate enough to you:
You will not get your files back
Maybe you can open another ticket at iFastNet Support.
Ok, that is what I was looking for.
My guess based on supports responses is that the system detected your website is not allowed to be hosted here, and a human confirmed it. If the above is true, you will not be provided with a backup, and your account will not be reactivated.
However, the above is just my interpretation, Admin will be able to provide you with a better explanation (If one is available, and if he wants to share it with you).
In the meantime, please remain patient, as Admin does not visit here every day. No need to reply or bump this topic.
Thanks
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