I can't see my website

Hosting Support
1

Username (e.g. epiz_XXX) or Website URL

epiz_30679245
(please specify the website or account you are asking about)
https://www.salibrand.ga/

Error Message

Error 404 : We couldn’t find that page.
(please share the FULL error message you see)

Other Information

(other information and details relevant to your question)

2
  1. Double check your cloudflare configuration
  2. Make sure htdocs folder exists and has either index.php or index.html inside.
1 Like
3

Most likely due to this

Patience

3 Likes
4

Hello

Please note that i checked all configuration in cloudflare and htdocs folder exists.
But the problem is still present

5

Can you please send a screenshot of the file manager? I still get a 404 on my side as well.

The article that @KangJL posted may also be correct.

1 Like
6

Please take a moment to review this attachement

file manager
file manager1366×660 62.7 KB

Note That i use a nameserver for cloudflare

7

Is the A or CNAME record correct?

1 Like
8

Yes it’s correct

cloudflare
cloudflare905×567 90.4 KB

9

@SALIBRAND, please screenshot inside of the /htdocs folder.

Thanks

1 Like
10

htdocs
htdocs1366×661 74.5 KB

Thanks

11

Are you sure?
Please double check

image

I believe it should be 185.27.134.218, not 185.27.134.230

3 Likes
12

so i change this ip adress in DNS cloudflare ?

13

Yes, check client area to make sure IP is correct

1 Like
14

Can you please double check the IP from the client area just to make sure?

Thanks

1 Like
15

i change this ip in the DNS cloudflare , now it’s working , thanks for all your HELP

4 Likes
16

Sorry , but i have another problem when i need to access to https://www.salibrand.ga/wp-admin/

Please if someone can help me to fix this problem

17

Can you share the contents of your htaccess file? Further more, you can answer these:

1 Like
18

##################################################

DO NOT EDIT THIS FILE

Create a new .htaccess file in your htdocs

directory (or example.com/htdocs/ directory)

to add your own rules or override these rules.

##################################################

DirectoryIndex index.php index.html index.htm index2.html

ErrorDocument 403 https://infinityfree.net/errors/403/
ErrorDocument 404 https://infinityfree.net/errors/404/
ErrorDocument 500 https://infinityfree.net/errors/500/

19

I mean that in your /htdocs directory. Sorry for the mis-communication.

2 Likes
20

I don’t find any .htacces file inside htdocs