I can't access wp-admin

[betterplace]

Website URL

/freesolo/wp-admin
https:///freesolo/wp-login.php

Error Message

Too many HTTP redirects

Other Information

I am unable to access my WP-ADMIN control panel. I have tried several solutions suggested online, but none of them have worked. The login page simply won’t load. The site’s files are installed in the /freesolo/ directory but they are served from the root of the domain. Any suggestions would be greatly appreciated.

[Jri-Creator]

Hello, and welcome to the InfinityFree forum!

What did you do after installing an SSL on your website?

[betterplace]

I’ve actually had the site set up for about a year, but I haven’t updated it recently. I haven’t been able to access it for a few months.

I have WordPress installed and used to be able to log into the control panel without issue.

[betterplace]

In case it wasn’t obvious, I didn’t do anything after installing SSL because I haven’t been able to ‘do’ anything on the site in months.

[betterplace]

This gets weirder and weirder. The MySQL database that my Wordpress was installed on is not showing up in my hosting account. Yet my website is still serving the correct content. I just can’t log into the control panel. See attached.

Even more bizarre: I never deleted the database.

[KangJL]

@betterplace

The MySQL database that my Wordpress was installed on (if0_34980254_wp90) is not showing up in my hosting account.

Will this help?

MySQL databases not visible under Dash or Cpanel

As far as I know, this is usually caused by a permissions issue in the database. That’s not something you did, it’s a technical error in the Softaculous integration. To fix this, you can simply go into the MySQL Databases menu and create the database with the same name as the database created through phpMyAdmin. Don’t worry, it won’t delete the contents of your database. But it will result in the domain being added to the databases list. You can do this through the control panel or through the…

[JavesPotato]

Do not mention @Admin as he had his pings turned off a long time ago.

---

If you look at the results from the network tab in the browser developer’s tool, then you can see that:

• https://agathon.ca/wp-admin redirects to https://agathon.ca/freesolo/wp-login.php
• https://agathon.ca/freesolo/wp-login.php redirects to https://www.agathon.ca/freesolo/wp-login.php
• https://www.agathon.ca/freesolo/wp-login.php redirects to https://agathon.ca/freesolo/wp-login.php

It looks like a redirection loop is happening between non-www and www versions of the webpage. It looks like Wordpress or one of its plugin has been configured to do such redirection, as evident by the existence of x-redirected-by: Wordpress header.

I highly suggest that you should disable all plugins in your Wordpress installation manually.

[betterplace]

Thanks for the suggestion. Unfortunately, though, I tried disabling all of my plugins manually via FTP earlier. It made no difference.

[betterplace]

Thanks, that solved one of my problems. I can see the MySQL database again. But unfortunately I still get the too many redirects loop.

[KangJL]

@betterplace

I still get the too many redirects loop

Do you have a redirect in your .htaccess?
If so, disable it.
Having .htaccess and CloudFlare redirect at the same time is a real source of trouble.
You may want to purge the CloudFlare cache as well.
Do that also for your browser cache

Have you tried this?

@Admin

Ensure your WordPress admin area is currently accessible

If you’ve already attempted to make WordPress available on HTTPS yourself, you may have locked yourself out of your WordPress admin area. If so, you should probably see errors like this when trying to access it:

• Google Chrome (and derivatives): ERR_TOO_MANY_REDIRECTS
• Mozilla Firefox: This page isn’t redirecting properly

To regain access to your WordPress admin area, you can do the following:

1. Login to your client area, find your hosting account, click Manage and then go click Control Panel.
2. Go to phpMyAdmin, find your WordPress database and click Connect Now.
3. Find the table with the name ending with _options and click on the name.
4. Find the rows with the column option_name matching siteurl and home. These should be the first two in the list, but you can use the Search function if you can’t find them.
5. Double click the value in the option_value column, and change the start of the URL from https:// to http://.

If you have multiple databases and you don’t know which database corresponds to your WordPress website, you can find your database in the installation details in Softaculous, or by checking the wp-config.php of your WordPress installation.

With this option changed, you should be able to login to the WordPress admin area again.

[betterplace]

1. I disabled the htaccess file. Made no difference.
2. I disconnected CloudFlare and pointed my nameservers directly to InfinityFree.
3. I removed the “https” in siteurl and home under phpMyAdmin and replaced it with “http”.
4. I cleared my browser cache.

Still getting too many redirects error.

[KangJL]

@betterplace

agathon.ca

No issue

[betterplace]

Got it, thanks. Appreciate the suggestions. I just had to wait for the DNS changes to fully propagate.