FTP Issue

smnhs2022 · December 8, 2022, 4:40am

Hello last day our website is down due to website outage but is now working again but the thing is the file manager is still not accessible we cannot update or migrate because we don’t have a backup and we edit on the FTP file manager, please help us regain the files because we still have to add features to our website and we are defending our thesis capstone project this week we really need your help TIA! we badly need this to graduate

website url: smnhsepizycom
USERNAME: epiz_33057287
WEBSITE IP: 185.27.134.60
HOSTING VOLUME: vol19_2
CREATION DATE: 2022-11-23
HOME DIRECTORY: /home/vol19_2/epizy.com/epiz_33057287

filezilla error:

Status:	Resolving address of ftpuploadnet
Status:	Connection attempt failed with EAI_NONAME - Neither nodename nor servname provided, or not known.
Error:	Could not connect to server
Status:	Waiting to retry…
Status:	Resolving address of ftpupload.net
Status:	Resolving address of ftpupload.net
Status:	Connection attempt failed with EAI_NONAME - Neither nodename nor servname provided, or not known.
Error:	Could not connect to server

KangJL · December 8, 2022, 4:43am

Did you do this?

Help, I cannot connect to FTP

Check you are connecting to the right IP address

BT Internet and Plusnet in the United Kingdom (but other providers in other countries may have similar restrictions) have a Parental Control feature which is known to interfere with the connection to our FTP servers. Specifically, they block DNS queries to the FTP server name ftpupload.net.

You can check whether this is the case by checking the logs of your FTP client. If you are using FileZilla, and everything is working as it should, you should see a line like this in the logs.
Connecting to 185.27.134.11:21...
If the line shows a different IP address, it means that DNS lookups to the ftpupload.net hostname are being intercepted on your network and blocking you from accessing the FTP server.

You can work around this by using the FTP hostname ftp.epizy.com or using the IP address 185.27.134.11.

Disabling the Parental Controls on the connection should also allow you to connect to the FTP server without issues.

smnhs2022 · December 8, 2022, 4:57am

i tried that and this is what it shows
files does not show on remote site

Status: Disconnected from server
Status: Resolving address of ftp.epizy.com
Status: Connecting to 185.27.134.11:21…
Status: Connection established, waiting for welcome message…
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 406 of 6900 allowed.
Response: 220-Local time is now 23:15. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 60 seconds of inactivity.
Command: AUTH TLS
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

KangJL · December 8, 2022, 5:22am

Login with your account

smnhs2022 · December 8, 2022, 5:33am

sorry, which account?

KangJL · December 8, 2022, 5:49am

Good question!!
What are the account(s) you have?
Of course is this

smnhs2022 · December 8, 2022, 5:55am

i did login with epiz_33057287 on FileZila and that’s what the log says

KangJL · December 8, 2022, 5:57am

What did you show?

Good luck!

Greenreader9 · December 8, 2022, 1:13pm

Follow this video guide:

Admin · December 9, 2022, 9:05am

That’s normal. The FTP server always says that as part of the welcome message.

But as we can see in the logs, the connection breaks after trying to enabling TLS encryption, which is done before any credentials are sent.

The cause for such issues is generally a network configuration error on your end.

The article KangJL linked to also has some sections that may help with this, especially the router settings and VPN options.

system · December 16, 2022, 1:40pm

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